Complaint
Production package:
Export area
FAQ:
Q: Are you trading company or manufacturer?
A: We are a manufacturer with our own factory and export office.
Q: How long is your delivery time?
A: Generally speaking, 20 days according to the quantity.
Q: Do you provide samples?
A: Yes, we could provide the sample free of charge.
Q: What is your terms of payment?
A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance, the balance before shipment.
Q: How can I place order?
Q: How can I pay you?
A: After you confirm our PI, we will request you to pay. T/T, L/C, Western Union are the most usual ways we are using. If you want to use other way, please tell me, we can discuss it.
Q: What's the order procedure?
A: First we discuss order details, production details by email or TM. Then we issue you an PI for your confirmation. You will be requested to do prepaid full payment or deposit before we go into production. After we get the deposit, we start to process the order. Before production has been finished, we will contact you for shipment details, and the balance payment. After payment has been settled, we start to prepare the shipment for you.
Q: How do you take care when your clients received defective products?
A: replacement. If there are some defective items, we usually credit to our customer or replace in next shipment.
