Certifications
FAQ
Q1: Can I use other fruits to make fruit juice?Do you sell a mixed fruit juice vending machine?
A1: Yes, LEMONS POMEGRANATES and Oranges all can be use in the machine.No, we don't have a mixed fruit
vedning machine.
Q2: What is included under the warranty and how to maintain?
A2: About the technical support and warranty.
1. Full operating videos with be provided as the instructions including operating, cleaning, and changing spare
parts
2. Remote video technical guides by WhatsApp or WeChat.
3. One year warranty time. During the warranty period, if damage occurs for non-human reasons, we will provide
free accessories and bear the freight. If the warranty period expires, customers can still purchase accessories at
low prices, and we will provide replacement technical guidance. 24 hours online after-sale service by professional
engineers.
Q3: Can I have biodegradable cups and straws so the machine is good for the environment?
A3: Yes, just same size with our sample cups. Our cup size is 12OZ(350ml +/-) top dia.9cm, height:9-13cm.Q4: Does the machine has a cooling system? How long will oranges stay fresh inside the machine?
A4: Yes, our machine has 24 hours cooling system inside(0-5 ). The oranges can keep fresh within 1 week.
Q5: Will your company help to install in our local place?
A5: The machine doesn't need to install. When received the machine, you just need to plug it and turn on to operate.
Q6: How can I customize the design/decoration of the machine?
A6: You can send your design to us, we will print and paint it.You can aslo choose a type from our ready-made sample
machines.
Q7: What are the input requirements for electricity?Is there an input for water or any else?
A7: Machine can be customized as 220v or 110v. Machine need no water input or any else, it will come out only juice in
cup.
Q8: What is the average electricity usage (kW/h)?
A8: Machine cusumption is around 5-7KW/H everyday. Average powder 500W, peak powder 1500W(when working).
Q9: Can I have different options for different size servings (small, medium, and large)?
A9: Size in 40-80mm diameter oranges are suitable for the machine.Q10: Which kind of payments are possible to operate in the machine?
A10: For cash payment system, we can customize with your local currency, both banknotes and coins. For card
payment system, we use Nayax card machinecan can support following countries.
Q11: Is the mashine suitable to be inside or also outside?
A11: Yes, the machine be place both inside or outside. If you put the machine outside,a cover will be need to add
over the machine to avoid sunshine and rain, protecting the screen.
Complaint
