Complaint
1. 7 Days * 24Hours phone and email service enable us provide you better shopping experience, our agent will help you slove any problems.
FAQ
Q: Are you a manufacturer?
A: We are an integration of industry and trade. Customers can have OEM quality products only at the cost of the factory. At the same time, we also provide professional pre-sales and after-sales services.
Q: Are you sure your product will fit my excavator?
A: Yes, we have been specialized in front-end intelligent equipment for excavators for 5 years, and some products have been OEM manufactured by internationally renowned brands for 13 years, such as: PC, Hitachi, CAT, Hyundai Hyundai, Doosan, etc.
Please tell me your excavator model and we will recommend it to you. At the same time, we also accept customized production.
Q: Can you provide customer design services?
A: Of course. We have a professional technical and drawing team, which can provide customized production and sample production services.
Q: What is the minimum order quantity and payment terms?
Ar: The minimum order quantity is 1 set. Payment by T/T, Western Union, other payment methods can also consult our customer service.
Q: What is the delivery time?
A: 15-30 working days after payment, the specific time depends on your order.
Q: How to pack and transport?
A: About the packaging, its usually divided into: export-specific wooden box packaging (LCL), wooden pallet packaging (Container), and iron frame packaging (LCL/Container).
As for transportation: railway transportation, sea transportation, air transportation, and automobile transportation. Three hours from the factory to the port, our professional and convenient transportation team provides customers with high-quality one-stop shopping service.
Q: Which country have you exported?
A:The United States, The United Kingdom, Germany, Spain, Canada, Japan, South Korea, Russia, Malaysia, India, Indonesia, Australia, New Zealand, Israel, South Africa, etc.
Q: What should I do if I have any questions after receiving the goods?
A: We provide perfect after-sales service. The average product warranty period is 12 months (except for wearing parts). If problems encountered outside the warranty period, we will also provide you new products with cost prices. In addition, we have an all-day online customer service, you can consult our customer service if you encounter any problems, and we will give you a satisfactory answer.
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