Complaint
Established in 2014, HQD is a global international brand of Shenzhen HanQingDa Technology Co. Ltd.
HQD is dedicated to creating a satisfying vaping experience based on producing innovative products and excellent service.
As one of the leading brands in the vape industry, HQD has a professional R&D Team and laboratory ,4 modern factories over 2000 workers who make great efforts to serve more than 100 million consumers worldwide.
And we have established strategic partnerships with Japan Tobacco, Imperial Tobacco,British American Tobacco,711, GS25,and Wal-Mart,as well as the world's top 500 companies.
- OEM/ODM supported.
- 800K units daily production capacity and fast delivery.
- 4 factories with total 5000+ employees.
- Strong R&D capability with 300+ engineers.
- High stable quality by 100% inspection before shipment.
- Top brand in US, Russia, Europe, Australia, etc. and covered 100+ countries.
Q: Whats the moq under your brand and whats the moq for oem service?
A: No reauirement. 500,000 e-cigars if you want to do OEM.
Q: Can we make dual brands with you on the same product?
A: If our brand is not unique in that market, we would think about it.
Q: How do you guarantee product quality?
A: We can guarantee that it is the best quality product on the market with a very low defect rate. For any after-sales quality problems, provide evidence, photos and videos and so on, we will replenish.
Q: Have your e-cigarette products passed any relevant certifications?
A: CE .FCC.ROSH .TPD
Q: Could you please send me empty devices?we will fill juice by ourselves.
A: It is ok, but it is not recommended to do so. Because we have to test before shipment. Since we cannot test empty equipment, the defect rate may be a little out of control.
Q: Can the flavors be customized?
A: Of course!
Q:Does your company have any plans to make different puffs products?
A:Different puffs could be customized as you wish.
Q: What payment method is available?
A: We accept Paypal,TT ,Western Union and Bank transfer.
Q: How about the lead time and delivery time of my order?
A: Lead time is usually 2-10 days depending on the order size and variety; delivery time is normally 3-5 days.
Q: What is the warranty of your product?
A: 6 months warranty from sending out your goods and the accessories.
SHIPPING AND DELIVERY:
1. We usually use DHL,UPS,FedEx to ship items to our customers, which will take 3-7 working days.
2. For sample order, can ship in 24 hours
For order less than 1,000pcs, can ship in 3 working days.
Bulk order can ship within 7 working days.
