Complaint
| Q1. May I have a sample order? |
| A: Yes, a sample order is available. |
| Q2. What about the lead time? |
| A: The lead time of the sample is 5-7 days. |
| B: The delivery time of the order is 30-45 days. |
| Q3. Do you have any MOQ limit for the Downlight order? |
| A: Yes, the MOQ limit is according to different items. The exact MOQ will be shown in the quotation. |
| Q4. How do you ship the goods and how long does it take to arrive? |
| A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional. |
| Q5. How to proceed with an order for a downlight? |
| A: Firstly let us know your requirements or application. Secondly, We quote according to your needs or our suggestions. Thirdly customer confirms the samples and places a deposit for the formal order. Fourthly We arrange the production. |
| Q6: How to deal with the faulty? |
| A: Firstly, Our products are produced in a strict quality control system and the lowest defective rate is under control. Secondly, we will send new lights with new orders for small quantities during the guarantee period. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the actual situation. |
