Q1. Can I have a sample order for orthodontic self-ligating brackets?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 500
Q3. Do you have any MOQ limit for orthodontic Auto ligando brackets orders?
A: Low MOQ, 1pcs for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q5. How to proceed with an order for orthodontic Auto ligando brackets?
A: Firstly let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places a deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on an orthodontic product?
A: Yes. Please inform us formally before our production and confirm the design first based on our sample.
Q7: Do you offer expiration for the products?
A: Yes, orthodontic self-ligating brackets can have 4 years warranty.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new self-ligating brackets with new orders for small quantities. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.
Complaint
