Complaint
Q:Could you offer other ITEM except FOB?
A:Yes,we could offer DDP(to door)price and service if you could offer the delivery address.
Q:Are your products could run in 110V/60HZ?
A:Yes 220V/50HZ,110V/60HZ all is ok for your demand.
Q:What type of refrigerant do your refrigerators use?
A:All our refrigerator(more than 80%)uses either 404A or 134A(20%) environmentally-friendly refrigerants.
Q:What is the distance between your mutildeck?
A:All of the shelves in our products are adjustable to suit your needs.
Q:Can I use my logo?
A:Yes, we accept customers' logo for OEM order.
Q:Can I make an order with mixed product?
A:Yes, we accept the MOQ( minimum order quantity) is one piece one set one unit.
Q:Can I customize the products?
A:Yes, please contact us for the details if your order is long term and big enough.
Q:What type of equipment does COOL DESIGN sell?
A:supermarket refrigeration equipment,mini store refrigerator,island freezer combo,island refrigerator jumbo,combination reachin coolers, combination reachin freezers, glass door coolers, glass door freezers,commercial refrigerator,freezer commercial,etc
Q:What about your payment terms?
A:We prefer T/T and 30% as deposit,balance in account before ship.L/C or OA is acceptable subject to the extra Bank charge and 1% interest/30days.
Q:What makes COOL DESIGN better than other commercial refrigeration companies?
A:Unmatched quality, custom sizes, ability to meet special requirements, short lead times and ease of installation.
