Q1:IS YOUR PRODUCT STRONG AND STABLE ENOUGH?HOW ABOUT THE WIND
LOADING?
A1: Yes,steel structure,membrane material cover area,wind resistance and load bearing is
calculated by professional software and experienced engineer team,will be more than we
planned 50%.The wind load at least be LEVEL 12.
Q2:WHAT'S THE MATERIAL OF THE COVER,CAN IT LAST LONG TIME?
A2:The cover material is PVDF/PTFE/ETFE.PVDF can last more than 15-20 years.
ETFE/PTFE can last more than 30 years.It have fabric inside,so it very strong,not easy to
be torn.
Q3:WHAT IS THE TOTAL PRICE INCLUDE FREIGHT?
A3:The total price is based on the design of the product and the requirements of the customer,
all subject to the final calculation.
Q4:WHEN WILL YOU SHIP THE ORDERS?
A4:Once the design of product is confirmed,we will arrange production plan,and inform you
of the leadtime,generally it takes about 7-25 working days.
Q5:DO YOU OFFER CUSTOMIZATION SERVICE?
A5:We are professional OEM/ODM.We can surely help you design as long as you tell us your
specific requirements.
Q6:WOULD YOU TESTED BEFORE SHIPMENT?
All products will be tested before shipping by our skilled technicians
Q7:WHAT'S THE QUALITY ASSURANCE YOU PROVIDED AND HOW DO YOU
CONTROL QUALITY?
A7:Established a procedure to check products at all stages of the manufacturing process
from raw materials,processing,testing or inspection,to finished goods,etc.
Q8:CAN YOU OFFER DESIGNING SERVICE?
A8:Yes,we have a professional design engineers team.We could design full solution
drawings as per your requirements.The software we used here are Auto CAD,PKPM
MTS,3D3S,Tarch,Tekla Structures(Xsteel)V12.0.etc.
Q9:DO YOU OFFER GUIDING INSTALLATION ON SITE OVERSEAS?
A9:Yes,we can provide the service of installation,supervision and training by extra.We can
send our professional technical engineer to supervise installation on site overseas
Besides,we also have our own abroad guiding installation team consisting of more than 30
people.
They have succeeded in many countries,such as Malaysia,Iraq,Dubai,South Africa,
Algeria,Ghana,Gabon,Panama,Australia.
Complaint
