Complaint
| Ezgoing VAPE 600Puffs Disposable Vape e-cigarette | |
| Material | Stainless steel |
| Pod Capacity | 2mL Disposable Pen |
| Puffs | 600puffs+ |
| Nicotine | 2% (20mg) Availble |
| Battery | 400mAh built-in li-on Battery |
| Package language | English |
| MOQ | 200PCS, support mix flavors. |
| Package | Gift Box or Customized |
1. Shipment methods: by UPS / DHL / FedEx Air express,
by the special airline,
by Sea shipping, and so on.
2. The delivery time :
After payment confirmed,
Orders of Ezgoing brand vapes will be shipped out in 24 hours
OEM/ODM orders, about 10-20 working days.
3. Air (Express) shipping normally takes 5 - 8 working days,
Sea shipping normally takes 20-35 working days,
varies as per destination countries and cities.
4. Any import charges or fees are the buyer's responsibility.
The Sanvape factory was in Shenzhen, China ever since 2015, the world's manufacturing center of electronic cigarettes. As a pioneer in the e-cigarette field, we have been studying and exploring this industry for many years. We have a perfect production management system, our own independent R&D department, and a professional team for after-sales service. We support OEM /ODM service, engaged to create top brands with our global customers and to enlarge the customer market with high-quality products &best after-sales service.;
Meanwhile, with a strong determination to make high-end but affordable electronic cigarette products, we created our own vape brand - Ezgoing, in 2019. Ezgoing disposable pod was NOT our first gift to our customers. But its absolutely excellent quality, reasonable price, and wonderful taste lead our Ezgoing brand-wide popularity in certain markets!
To bring Ezgoing high-quality vapes and services to more consumers worldwide, we tried our best to research and develop vapes. We focus on making vaping amazingly simple, pleasant, and affordable by adopting brilliant ideas from our talented engineers and designers, especially from our worldwide customers and professional specializers in the vaping field.
Now we are bringing smokers a healthier, safer, and more friendly alternative to tobacco products.
Choose SANVAPE, a smart choice!
Q: Can you provide samples? How long does it take?
A: Yes, samples are available. A sample test is often our best chance to get to know each other, We have no reason to refuse this reasonable request. Once the order and payment are confirmed, the sample will be shipped out within 3 working days.
Q: How do you ship the goods and how long does it take?
A: Usually by DHL, UPS, FedEx, or TNT. It usually takes 3-6 days to arrive. By air, and by sea are also acceptable.
Q: What are the Payment Terms?
A: We can accept T/T (bank transfer) for bulk orders, and PayPal for sample orders; or negotiable.
Q: Do you accept OEM/ODM orders?
A: Yes, of course. Strongly welcome customers to contact us for OEM/ODM orders.
OEM including color/ Your LOGO/ packing style etc. AND We have an experienced R&D team to protect your ODM program, we respect the original product, we respect our clients, and quality wins the world.
Q: Does your product meet our standards?
A: Yes, our products can pass the testing as you require, e.g. CE/FCC/RoHS ISO9001, etc.
Q: How do you control the quality?
A: We have a reliable and strict quality control system and 100% aging testing before packaging. Third-party inspections are also acceptable.
Q. Can you accept mixed orders or mixed flavors?
A: Yes, no problem. Different model, different price. We are pleased to give you a reasonable price as soon as possible.
Q: What's your warranty?
A: Warranty varies as per product:
The pod system & MOD system:
We offer a 6-month guarantee on battery and 3 months for atomizers.
The disposable vapes:
Disposable vapes are disposable consumer products, we will not return or exchange them, but we will provide returning defective goods.
If the product is defective, pls contact us in 3 days, and ask for an after-selling service. We make sure that everything goes smoothly.
Q: Is Any discount possible if I place an order?
A: It depends on the specific situation of your order. Generally speaking, the larger the order is, the more discount we can give you. We always insist on giving customers our best price, best products, and the most considerate after-sales service.
Q: How to place an order?
First, pls send us the Link to get the price. After you confirm the order details, we will send you a PI and inform you of the shipping date then wait for your payment.
Q: How will the order be shipped?
For bulk cargo, we have professional forwarders to ship by air; Welcome to use your own forwarders to arrange shipment;
For small orders, usually we arrange shipment by DHL, UPS, TNT, etc.
