Packing
FAQ
Q1: How long is the lead time ?
A:The lead usually takes 7-10 days. However, because one of our warehouses' location is in Europe, our customers can be assured of a fast delivery.
Q2: Which type of company are you ?
A: We are a professional manufacturer.
Q3: What are your specialized products ?
A: We are specialized in professional manufacture of plant extracts. Additionally, we offer sourcing services of nutritional and functional ingredients, ex. Amino Acids, Vitamins, etc.
Q4: What is your payment terms ?
A: We use the standard term: T/T in advance.
Q5: What warranty services do you have ?
A: All of our products are offered with 2 years of warranty.
Q6: What is your standard of practice to ensure high quality of your products ?
A: We follow a strict quality control of 6 steps testing from the beginning purchase of raw materials to the finished product.
Q7: What is your shipment method?
A: For large quantity of product orders, we usually ship the goods by sea.
For small quantity of product orders, we choose air or courier for shipment.
Depends on your preferences, we can deliver via many express companies such as DHL, FEDEX, UPS, TNT, etc.
Complaint
