Complaint
High precision automatic optical system
Quality | 1. Our products have good quality and very positive reputations in the market. 2. Customers are very happy with them and have a lot of good comments about our intruments and service. |
Delivery Time | 1. We can get them ready 3-5 days after order confirmation for small orders. 2. For big quantities, need to be confirmed. 3. In most cases, fast delivery is guaranteed. |
Technical Support | 1. We have service manual. If not, detailed documents or videos will be provided. 2. We can provide online training in our factory. 3. We can have video conference at any time. |
Aftersales Support | 1. Respond to your questions within 10 minutes during our working time from 6:30 to 24:00, at most within 8 hours after 24:00 considering the time difference. 2. Within warranty, we will solve the problem for you with no charge(except for consumables). 3. You can call, text or email us at any time. We have good English speakers. |
Warranty Time | One year and extendable |
Q1: Why choose Macy Lab?
A1: Professional manufacturer with more than 10 years experience
Mainly exported to the European and American markets, and we are also involved in other markets.
Q2: Are you a factory or a trading company?
A2: We are professional manufacturer of UV/Vis Spectrophotometers, Atomic Absorption Spectrophotometer, Micro-volume UV/VIS spectrophotometers , ICP item and Nucleic Acid Automatic Extraction System. And we have three R&D and production bases in Shanghai, Beijing and Jiangsu, and three wholly-owned subsidiaries.
Q3: OEM , ODM acceptable or not?
A3: Absolutely, yes.
Q4: What can i get the price?
A4: Usually we quote within 12 hours after we get your enquiry
Q5:What are your Delivery terms?
A5: We accept FOB,EXW,CFR . You can choose the one which is most convenient or cost-effective for you.
Q6: What about the after-sale service?
A6: Our spectrophotometer consumables are fully equipped, good after-sales service system and one-year warranty commitment, which can solve customer's worries.
We can ensure our customers to purchase the components and parts within 5 years. And the product updates and replacement will not be affected.
Q7: What about the M.O.Q?
A7: Usually we don' t have M.O.Q, we can offer even only 1 unit, while , you are welcome to order in bulk, and we are quite pleasure to offer a big discount.
Q8: Sample order is OK?
A8: Sample order is no problem.
Q9: What' s kind of shipment for customer choosing?
A9: Usually ship by sea, by air.
We can also provide reasonable solutions according to your transportation requirements.
Q10: Are your operation keypad, interface, software and manual in English version?
A10: Yes, its operation keypad, interface, software and manual in switching interface between Chinese and English.
Q11: What areas and applications can it be used?
Q11: It can be used for qualitative or quantitative meansurements for water solution in the following areas: metallurgy, pharmacy, food, health, institutes, biological chemistry, life science, petrochemical industry, mining, quality control, environmental protection, etc.
Q12: Which payment can be acceptable ?
A12: We could accept the payment by T/T, Paypal, Western Union,L/C, etc.
Q13: What is the delivery time?
A13: Normally 15-30 days,specific delivery date would depend on the production season and order quantity.
Q14: Can I get a sample?
A14: Yes,please contact our staff for more information.
Q15: How about OEM and ODM?
A15: More than 10 years experience in OEM and ODM.
Q16: What kinds of models do you make ?
A16: We specializing in various optical analyzer. Including Atomic Absorption Spectrophotometer,Ultraviolet and Visible Spectrophotometer,Atomic fluorescence photometer,ICP-AES/ICP-MS
Q17: What standard accessories are included?
A17: Main unit, 4 pcs of 1cm glass cuvette(all models) and 2 pcs of 1cm quartz cuvette(UV models), With user manual and power cable.
Q18: Is PC software included?
A18:The PC software(CFR 21 or regular one) is optional. Also the thermal printer is available on requested.
Q19: Why the reading is red and reach its maximum value 3.00Abs?
A19: Probably you use the glass cuvette in UV range.
Q20: Why the wavelength calibration or self checking fail?
A20: The deuterium lamp is turned off or there is something wrong with the D2 lamp, like the fuse, triode or the lamp itself.
Q21: Why is the reading is not as accurate as before?
A21: Do the wavelength calibration before testing or restore the device to its default factory settings.
Q22: Why PC software can not be installed successfully?
A22: Close your anti-virus software on the computer and do it again.
Q23: Why the software can not be connected successfully?
A23: Please return to its initial interface and don't enter any menu when connecting to PC software. And the device can not be operated once connected to software. Secondly, unload the previous/old version PC software if there is.
Q24: Can the data transferred to USB or PC?
A24: Yes, you can transfer the saved data on the device to a USB then copy it to PC, or you can save the data directly on the PC via software.
Q25: Why the Abs value is negative(lower than zero).
A25: Do the blanking or change the reference sample.
