| Q1 | How about your delivery time ? |
| A1 | Generally, it will take 35 to 40 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. |
| Q2 | What is your term of delivery ? |
| A2 | EXW, FOB,...etc. |
| Q3 | What is your terms of packing? |
| A3 | Generally, we pack the heat pump in brown cartons or plywood. If you have legally registered patent, we can pack the heat pump in your branded boxes after getting your authorization letters. |
| Q4 | What is your sample policy? |
| A4 | We accept the sample order, but the customers have to pay the sample cost and the courier cost. |
| Q5 | Do you test all your goods before delivery? |
| A5 | Yes, we have 100% test before we pack the goods for delivery |
| Q6 | How long is the guarantee time? |
| A6 | 2 years warranty on the whole unit. The spare parts must be non-humanly damaged, usually we give to customer 1% spare parts free of charge for maintenance according to order cost during the warranty period. |
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