Complaint
| Packing: |
| 1. Inner double plastic bags----25kg/Fiber drum (35*35*45cm, GW: 28kg, NW: 25kg); |
| 2. Inner double plastic bags----5kg/Aluminum foil bag (GW: 6.5kg, NW: 5kg). |
| 3. Inner double plastic bags----1kg/Aluminum foil bag (GW: 1.5kg, NW: 1kg). |
| Delivery: |
| 1. Stock products are normally shipping within 3 working days. |
| 2. For rush delivery, please contact our sales team for particular arrangement. |
| Shipping Details: |
| 1. We ship goods via DHL, Fedex, UPS, TNT, China post, NL Post and other couriers, weight from 10g to 1000kg or even bulker. |
| 2. Shipping details & shipping documents will be provided and sent by email. |
| 3. We keep tracking the shippment until clients well received. |
| 4. After years export shipping experience, with professional and experienced cooperated forwarders, we ensure that goods can be delivered in multiple ways safetly and efficiently. |
| 1. I want to know more details about the product, how can I contact you? |
| You can send us an email inquiry at any time. For more accurate quotes, I need the following information: product name, order quantity, receipt country, quality requirements, etc. |
| 2. How do I know if your products are real or fake? |
| We will inspect every shipment. I can provide test reports including HPLC, MS and HNMR if you want. Please find a professional chemist to help you confirm the authenticity of the test report. |
| Of course, you can also purchase samples to take you around your trust. |
| 3. How do you ensure the safety of the package I receive? |
| I want to receive the package safely, I first need to know your delivery address, do you have a preferred courier method, did you buy it from China? |
| Why do you want to know? |
| Because each country has different requirements for imported packages, especially chemical products, you need to know the basic information to provide you with the safest choice. |
| At present, we have professional customs clearance agents in EU countries, the United States, the United States, Canada, and Southeast Asia. We have professional customs clearance agents to ensure the safety of packages. |
| 4. How to pay? |
| Our payment channels include bittoin, bank card, Western Union, Allegitudes, etc. |
| It is usually recommended that customers pay with Bitcoin, because the fee is low, the entry speed is fast, and the security is guaranteed. |
| 5. How long does it take to receive the package? |
| This will vary according to the delivery method you choose. I will briefly introduce our commonly used special lines. |
| Usually European countries 10-15 days after sending you the tracking number. |
| In the United States and Canada, it usually takes 7-10 days. |
| Southeast Asian countries are 3-7 days. |
Our company can pack according to the customer required, otherwise will package as our factory.
As the shipping we can use DHL/ EMS/ TNT/ FedEx or according to you required.
By Courier | By Air | By Sea |
≤50kg | 50kg-500kg | ≥500kgs |
3-7 Days | 5-7 Days | 15-40Days |
Door to Door | Airport to Airport | Seaport to Seaport |
Easy to get products | Need do custom clearance | Need do custom clearance |
