Complaint
Q1. Are you the manufacturer or the trading company?
We are the direct manufacturer.
Q2. Why we choose you? what is your strength?
We are experienced and professional, we offer high quality products, perfect services and competitive price.
Q3. What is your delivery time?
Normally, after your deposit, we could finish the production within 7-30days.
Q4. What is your payment methods?
T/T, L/C, Paypal, West Union, Cash
Q5. About the samples terms:
The samples cost and freight need to be covered by you.
We will refund when you place the formal order according to sample cost and the totalamount of the order.
Q6. Can you customize the products as per our requests?
Yes, we offer OEM and ODM services.
a. Silk Print Logo on the product
b. Customeized products housing
c. Customized packing.
Q7. Any Inquiries will be replied within 24 hours
We could communicate with each other by email, skype and telephone.
Q8. After Sale Service:
a. All products will have been strictly Quality Control in workshop before packing.
b. All products will be well packed before shipping.
c. All our products have 1 year warranty and we sure the product will be free from maintenance within warranty period.
Q9. Shipping
We have strong cooperation with DHL, TNT, UPS, FedEx , EMS, China Air Post and many Forwarder Agency.
We also accept that your pointed forwarders.
