Complaint
Rail transit equipment, automobiles and new energy vehicles, ships and marine engineering equipment, aerospace vehicles, energy-saving and environmental protection equipment, wind power generation equipment, mining machinery, robot parts, construction machinery, mechanical and electrical equipment, transmission devices, instrumentation, electronic appliances, plastics R&D, design, manufacture, sales, repair, leasing, and technical services of products, metal products and parts; Mold manufacturing, sales, repair, and technical services; Metal casting, forging, and welding; Surface treatment and heat treatment; Orbital welding Engineering construction; Product testing and testing; Professional technical and operational skills training (excluding vocational certificate training recognized by the state), technical and management consulting, conference services; Rental of self-owned houses and equipment; Self-operated and agency of various commodities and technology import and export business (except for goods and technologies that are restricted by the state or prohibited from import and export); Design and produce print advertisements, and use the company's public publications to publish domestic advertisements.
1. How long is the product warranty period?
A: Two years.
2, how to place an order to our company?
A: After the products you need are confirmed by both parties, our company will sign a contract with you, and we will execute the delivery and other related matters according to the contract terms.
3. How to distribute the product?
A: We generally provide FOB prices, and the freight is borne by the buyer. If the buyer has the demand, we can also provide CIF price, our company is responsible for shipping products.
4. Settlement currency?
A: We can settle in RMB, USD and Euro.
5. Return policy?
A: In case of any problem with the product, the two parties shall negotiate a return or exchange according to the terms and conditions of the contract.
6. After-sales problems?
A: If there is a quality problem during the warranty period, our company will answer it to the customer within 24 hours. If the problem is more serious, our company will arrive at the customer site within a week to answer it. Products beyond the warranty period we provide maintenance services, provide paid replacement parts, provide paid customer on-site service.
7, how to buy the fragile and consumable parts in the product?
A: Our company will make a list of vulnerable and consumable parts and provide channels for purchase.
