Complaint
Q1:Can I have a sample for our testing?
A1: Yes, stock samples are available and free by freight collected.
Q2:What is sample ready time?
A2: Usually 3-5 days, since it was produced against specific demands to guarantee most freshness.
Q3:What about the payment methods?
A3: 1) 50% T/T advance, balance before delivery
2) 70% T/T advance, balance paid before shipment
3) Irrevocable L/C at sight
Q4 :What's your delivery time?
A4: Usually 5-35 days after receiving the deposit.Evancare brand package takes 2weeks, OEM package takes around 30 days.
Q5:Can I print our logo on the package?
A5: Yes, we can do custom printing on pouches , boxes and gift boxes
Q6:What's your MOQ of each product?
A6: Lowest MOQ but price is different for different quantity. If you have large quantity, please kindly contact us for charming price.
Q7:How to deal with the products regarding the quality and quantity?
A7: Evancare medical is a professional supplier for the medical products for many years. it is of great importance for the quality issues, QC department will arrange the checking every lot, also we have the spot checking at random, we keep high concentration of quality issues, also quantity issues , which is the life of a company, we carry out all our technique skills according to CE mark , 510K, EU declaration conformity, ISO 13485 and so on .
Q8:Can i have a phone call directly with your sales if some urgent questions?
A8: yes, of course, that is wonderful to save the time and catch the key point easily. our sales team members can speak fluentSPANISH, FRENCH, ARABIC, ENGLISH. If you have any questions, you can call us or send us by email.
