Complaint
| Product Name | Acetyl Hexapeptide-38 |
| CAS No. | 1400634-44-7 |
| Purity | ≥99% |
| Storage | Common storage 2-8ºC, long time storage -20ºC. |
| Package Size | 1g/bottle, 10g/bottle, 50g or customer requirement |
| Payment Term | Trade Assurance, T/T, Western Union, L/C |
| Delivery time | Around 1-5 working days after your payment |
| Guarantee | Full refund if you met any quality problem |
| Q:How to order a sample for quality testing purpose before your commercial order? |
| A: We do provide our clients small sample for quality testing purpose (Sample size form 1-50 grams). Free samples can be provided for some products due to the material cost, Our clients only need to pay the international shipping cost or provide us your Fedex/DHL account number so we can arrange the shipments. so please contact us in details by email. |
| Q: How to start orders or make payments? |
| A: You can send us your Purchase order(PO), or just send a simple confirmation by email, after communication then we will send you Proforma Invoice with our bank details for final confirmation, then you can make payment accordingly. |
| Q: What's our Minimun Ordering Quantity (MOQ)? |
| A: For the high value products, our MOQ starts from 1 gram and other products generally starts from 1 kilogram. For other low value products, MOQ can be started from 10kgs to 100kgs. |
| Q: Is there a discount? |
| A: Yes, we offer lower prices for larger quantities. There will be difference prices range on our quotation list so please inform us what quantity you will be after. |
| Q: How do we guarantee our products quality? |
| A: First of all, our quality control system will reduce our quality problem to near zero.We can always provide our certificate of analysis according to every batch of our products.We can also provide third party analysis testing due to our clients' requirement. |
| If there is any quality issue caused by us, we will send you free goods for replacement or refund your loss. |
| Q: How to contact us ? |
| A: You can contact us thought inquiries to message box of any of our products displayed or sent us emails to our company email address or simply call us at anytime! |
| 1. I want to know more details about the product, how can I contact you? |
| You can send us an email inquiry at any time. For more accurate quotes, I need the following information: product name, order quantity, receipt country, quality requirements, etc. |
| 2. How do I know if your products are real or fake? |
| We will inspect every shipment. I can provide test reports including HPLC, MS and HNMR if you want. Please find a professional chemist to help you confirm the authenticity of the test report. |
| Of course, you can also purchase samples to take you around your trust. |
| 3. How do you ensure the safety of the package I receive? |
| I want to receive the package safely, I first need to know your delivery address, do you have a preferred courier method, did you buy it from China? |
| Why do you want to know? |
| Because each country has different requirements for imported packages, especially chemical products, you need to know the basic information to provide you with the safest choice. |
| At present, we have professional customs clearance agents in EU countries, the United States, the United States, Canada, and Southeast Asia. We have professional customs clearance agents to ensure the safety of packages. |
| 4. How to pay? |
| Our payment channels include bittoin, bank card, Western Union, Allegitudes, etc. |
| It is usually recommended that customers pay with Bitcoin, because the fee is low, the entry speed is fast, and the security is guaranteed. |
| 5. How long does it take to receive the package? |
| This will vary according to the delivery method you choose. I will briefly introduce our commonly used special lines. |
| Usually European countries 10-15 days after sending you the tracking number. |
| In the United States and Canada, it usually takes 7-10 days. |
| Southeast Asian countries are 3-7 days. |
