Complaint
Item | Specifications |
Appearance | White to light yellow transparent cream |
Odor | Slight characteristic odor |
Active content | 68.0~72.0% |
Free oil | 3.5% min |
Sodium sulfate | 1.5% max |
PH(25ºC) | 7.0~9.5 |
Q1: May I get some samples from your side?
Re: Yes, of course. We'd like to provide 10-1000 g free sample to you, which depends on product you need. For freight, your side need to bear, but we will refund you after you place bulk order.
Q2: What is your MOQ?
Re: Usually our MOQ is 1 kg, but sometimes it also is flexible and depends on product.
Q3: What kinds of payment is available for you?
Re: We recommend you pay by Alibaba, T/T or L/C, and you can also choose to pay by PayPal, Western union, MoneyGram if the value is less than USD 3000.
Q4: How about lead time?
Re: For small quantity, the goods will be sent to you within 1-3 working days after payment.
For larger quantity, the goods will be sent to you within 3-7 working days after payment.
Q5: How long I can get my goods after payment?
Re: For small quantity, we will deliver by courier(FedEx, TNT, DHL, etc) and it usually will cost 3-7 days to your side. If you
want to use special line or air shipment, we can also provide and it will cost about 1-3 weeks.
For large quantity, shipment by sea will be better. For transport time, it needs 3-40 days, which depends on your location.
Q6: What's your after-sales service?
Re: We will inform you progress of the order, such as product preparation, declaration, transportation follow-up, customs
clearance assistance, etc.
