Complaint
| Product Name: | Fashion Paper Diary Spiral Notebook Custom Printing Hardcover Travel Journals |
| Size: | A5, or as customer's request |
| Logo&Printing: | Embossed/debossed; Printed; Hot Stamped; Laser Cutting, etc |
| Cover Material: | PU Leather, Linen, Paper, PP, PVC, etc |
| Inner Paper Material: | Offset paper, recycled paper, stone paper, pure wood paper etc. |
| Binding: | Spiral notebook, loose-leaf, glued, sewing, staple notebook, etc |
| Page Sheet: | 80 Pages /Custom |
| Packing: | 1.Inner:OPP bag, Shrink bag, Gift box 2.Outer:Carton (weight of carton as per customer requirements) |
| Sample Lead Time: | 5-10 Days |
| Production Lead Time: | 25-45 Days based on order quantity |
| Custom Service: | Support fully customized service for design,size,material and logo process etc. |
Q1: Can the sample cost be refunded or deducted from the payment for goods?
A1: Yes, it can be refunded in the order when the qty reach 500pcs.
Q2:Can the mould charge be refunded or deducted from the payment for goods?
A2: Yes, it can be refunded when the order qty reach 1000pcs.
Q3: What is your sample time?
A3: Usually about 5 ~ 7 working days.
Q4: What is your mass production lead time?
A4:Usually about 15 ~ 20 working days.For a precise time, to case by case.
Q5:What is your MOQ[=Minimum Order Quantity]?
A5: Generally speaking, 100pcs per style per color
Q6: Can you do a custom logo on the products?
A6:Yes,the custom logo can be done on the products by:embossing,foil-stamping,silk-screening,laser engraving, or embroidering.
Q7: Can we order the color we want?
A7:If the order quantity meets the MOQ of dying the material, it can be customized as per Pantone No..
Q8: What is your working time?
A8:Monday to Friday 08:30~ 18:00(Beijing Time).If any emergency,we are reachable at any time by mobile.
Q9:To whom should we send our complaint about your product or service?
A9: Please kindly write down your complaint with all details and send to us. Our Customer service representative will reply to you in 24 hours.
