Description
Product Description
Packaging & Shipping
Warranty of the company products executes in accordance with "the quality assurance" in instructions.
1. Warranty period is 12 months from the date of purchasing the product2. Even within 12 months,
maintenance will also be charged in the following situations:
2.1. Incorrect operation (according to the manual) or the problems are caused by unauthorized repair
or transformation.
2.2. The problems are caused by exceeding the requirements of standards specifications to use the drive.
2.3 After purchase, loss is caused by falling damage or improper transportation.
2.4 The devices' aging or failure is caused by bad environment (corrosive gas or liquid).
2.5 Earthquake, fire wind disaster, lightning, abnormal voltage or other accompanied natural disasters cause
the damage.
2.6 Damage is caused during transport (note: the mode of transportation is determined by customers, the company
helps to handle the transferring procedures of goods).
2.7 Unauthorized tearing up the product identification (e.g.: Nameplate, etc.); the serial number does not match
the warranty card.
2.8 Failing to pay the money according purchase agreement.
2.9 Cannot objectively describe the installation, wiring, operation, maintenance or other using situation to the
company's service units.FAQ
1. Can I get some samples?
Yes, Sample order is available for quality check and market test .But it is not free.
2. What's delivery time?
It usually takes about 3-5 working days for small order and 7 days for big order .
3. What's your payment terms?
We usually accept all kinds of payment terms .Such as T/T,L/C, Western Union.Cash.
4. What's your warranty terms?
We offer 18 months warranty time .
5. Do you have the products in stock?
Depends on your request ,We have standard models in stock. Some special products and big order will be newly produced according to your order .
6. Can I mix different power in one container .
Yes ,Different models can be mixed up in one container ,even one order .
7. How does your factory do the quality control?
Quality is priority ,we always attach the importance to quality control from the beginning to the end of the production .every product will be fully assembled and carefully tested before packing and shipping .
8. Can you sell spare parts ?
If you are using our products .we can sell spare parts to you . But we couldn't sell the half-finished products.
9. Can you make the inverter and soft starter control boards (switchgear)?
Yes. We have a lot of experience to design frequency inverter and soft starter cabinet according to your request,and our factory can do soft starter by ourselves.
10.Can the inverter connect with computer?
Yes .All inverters have built-in RS485 port .and support Modbus communication protocol.
Complaint
