Complaint
Q: Are you manufacturer or trading company?
A: We are Professional Manufacturer and welcome to visit our factory.
Our factory started from 2006 year, located in Wenzhou City ,Zhejiang Province. (1 hour flight
from Shanghai, 2 hours flight from Guangzhou)
Q:When can i get the quotation?
A:We usually quote within 24 hours after getting your inquiry.
If you are very urgent to get price,please call us so that we will regard your inquiry priority.
Q: What certificates do you have for your products?
A: We got CE,ROHS,ISO certificates, and are trying to get the E-MARK E13, too.
Q: Can I get the sample before formal order ?
A: Yes ,sample charged after discount.
Q:What's the leading time and shipping way?
A:1.It is based on order quantity.
For small order,it needs 3-5 days after 100% payment;
For large order,it needs 15-21 days after 100% payment.
2.We can ship goods by Express,Air,Sea,Train or other way as you require.
Q:What the warranty terms for your products?
A:All of our products have at least 1 year warranty.
Please provide us the pictures or videos if there is any quality problem during this period.
We will compensate according to the damage, or give favorable discount in the next order.
