Complaint
FAQ:
Q1: Are you a factory or trade company?
A1: We are a factory. And we have ourselves trading company.
Q2: What is the exact address of your factory?
A2: No.27, Beichen Village Industrial Park, Weiyang District, Shaanxi Province China.
Q3: Warranty terms of your machine?
A3: One-year warranty for the machine and technical support according to your needs.
Q4: Will you provide some spare parts for the machines?
A4: Yes, of course.
Q5: What about the voltage of products? Can they be customized?
A5: Our standard voltage is 380V, 50HZ, and 3phase. The voltage can be customized according to your requirements.
Q6: Which payment term can you accept?
A6: 100% T/T( Decide according to actual situation)
Q7: How long will it take to arrange production?
A7: we can deliver the normal goods within 7-15 days. Other nonstandard electrical items we will deliver within 25-30 days.
Q8: Can you accept OEM orders?
A8: Yes, with a professional design team, OEM orders are highly welcome.
Q9: Which trade term can you accept?
A9: Available trade terms: FOB, CIF, CFR, EXW, etc.
Q10: Do you provide samples? Is it free or extra?
A10: Yes, we could offer you the sample machine. But it's not free. You need to pay for the sample and the cost of the freight.
Q11: What are your terms of payment?
A11: We accept T/T, Western Union, Money Gram, Paypal, L/C, etc.
Why you choose us:
1. We are a real factory offering products and providing free technical advice.
2. Company in business for many years and served Over 50 countries' customers.
3. All machines with CE, ISO, and SGS certificates. Machine and spindle warranty 1 year.
4. We have phone support in English, if you have any questions, you can call us, and we can give you the best solution within 24 hours.
5. Fast delivery, save your time.
