Complaint
| Company Information |
| Seabay Logistics----Seabay Intl Freight Forwarding Ltd. |
| Classified as China Class A freight forwarder by Ministry of Commerce (license NO.MOFCOM 19877) |
| Listed as a over 13-year Gold Supplier on Made-in-China |
| Accumulating 20-year experience in international logistics and freight shipping |
| Compliance with SGS on-site audits |
| long-term member of CGLN, WCA & CIFA |
| Capability to handle the shipments from all the Chinese main ports (in Shenzhen, Guangzhou, Shanghai, Foshan, Fuzhou, Xiamen, Ningbo, Qingdao, Dalian.etc) to worldwide. |
| 1. Q: How much do you charge? |
| A: The exact pricing would be offered when you hammer out your shipping details, like shipment weight, shipment volume, and the origin and destination. |
| 2. Q: How can I pay you? |
| A: You can pay us via bank transfer (T/T), Western Union, and so on. |
| 3. Q: When shall I pay you? |
| A: For sea freight shipping, you can pay us after the departure. |
| 4. Q: Do you accept installment payment? |
| A: Yes, we do. And we can kick in negotiations of the installment as long as your shipments are in large quantities. |
| 5. Q: My supplier has no right to export. Can you handle the exporting procedures for me? |
| A: Yes, we can. We have expert access to purchasing export licenses, handling customs declarations, and thus shipping goods across international borders. |
| 6. Q: Can you help pick up our goods from the inland China? |
| A: Yes, we can help do that for you. Please give us the detailed picking-up address. |
| 7. Q: Can you help navigate the Customs clearance, and deliver the goods from destination port to our warehouse? |
| A: Yes. We work with overseas forwarding agents. So we can help you arrange that, if needed. |
| Procedures of Shipping by Air Freight with Seabay Logistics |
| 1. We will contact your supplier to arrange the picking-up & loading. |
| 2. We will calculate and determine the chargeable weight of your cargo in our facility. |
| 3. We will issue the invoice to you to arrange payment. |
| 4. We will navigate customs clearance and deliver the goods once receiving the payment. |
| 5. We will send you daily report on working day to keep you updated with the status of your shipment. |
| Our Advantages in Handling Your Air Freight from China: |
| 1. Cost-effectiveness |
| We work in long-term cooperation with major reputed airlines. The high shipment volume we handle on a daily basis allows us to offer discount freight rates for you. |
| 2. Consolidation Service |
| We take care of air freight consolidation from main cities in China such as Hong Kong, Shanghai, Shenzhen, Beijing and Guangzhou to the US, and Europe. |
| 3. Freight Collect ( DDU/DDP ) |
| We provide DDU/DDP shipping solutions to meet various demands. Opting for DDP coupled with door-to-door delivery services means the goods will be transported to your hands directly with duties and taxes paid beforehand. |
| 4. Smooth Customs Clearance |
| Our rich experience in clearing customs can increase the efficiency in preparing required documentation such as the export license, certificate of commodity inspection, CIQ, fumigation, certificate of origin, and certificate of embassy endorsement. Our professional documentation services can greatly save your additional handling costs and smooth the customs clearance procedures. |
| 5. Tailored Solutions |
| We are capable of handling air freight from 12-plus main airports in China to worldwide. We have also built firm ties with our strategic partners whose participation is indispensable for most shipments. This enables us to book space even in peak periods and rein in the shipping costs for you. Our local network of connections and resources accumulated over years allow us to propose shipping solutions tailored to your demands. |
| 6. Visibility |
| All air freight shipments arranged by Seabay Logistics can be traced and tracked instantly through our website as long as you have the 11 digits number in master airway bill. We inject visibility into the supply chain by offering you the up-to-date report on a daily or weekly basis. |
| Reliable & Dedicated Warehousing Services from Seabay Logistics |
| 1) Warehouses with 24*7 video surveillance system for security monitoring |
| 2) Streamlined process of cargo storage, shipment distribution, and order management |
| 3) Full range of services encompassing packing, repacking, and labeling |
| 4) Arranging consolidated shipments for you to reduce the shipping costs |
| 5) Professional loading services with the optimal container space utilization |
| 6) On-time local trucking services to arrange the picking-up from your various suppliers |
| 7) The ability to handle drop shipping to help grow your business |
| 8) The expert access to setting up fumigation procedures if needed |
| 9) Warehousing operators on standby 16 hours a day to facilitate the process, with forklifting services available |
| 10) The ability to provide bonded warehousing services if needed |
| 11) Our guarantee of 7-day free storage and our commitment to relatively favorable pricing |
| 12) Regular reports for you with the latest photos and details of your cargo received in our warehouse |
| Our Import and Export Customs Clearance Services Include: |
| 1) Assisting in the preparation of documentation required by the Customs |
| 2) Handling the pre-customs entry & customs clearance |
| 3) Importing and exporting on your behalf if you are not licensed |
| 4) Providing quarantine and fumigation services if needed |
| 5) Sampling your products for testing and inspection to ensure better compliance if needed |
| 6) Handling the verification of the HS code for your products |
| 7) Taking care of the relevant duties and taxes and filing the drawback claims for you |
| 8) Assuring you that we will try our best to minimize or even hedge the clearance delays |
| Our Basic Services |
| 1. Bringing together 15-plus years of handling air cargo, we provide excellent air freight services as always, with a relatively favorable pricing in Asia. |
| 2. We have offices in first-tier cities of China to handle international shipments, expanding our presence all over the world. |
| 3. We are responsible for consolidation and storage, with free warehousing for 7 days. |
| 4. We also provide packing and repacking services |
| 5. Quality control is offered as well. |
| 6. We deliver one-stop services in the forwarding industry, as represented by the door-to-door delivery service. All you need to do is order and wait. We take care of the rest. |
| 7. We will spare you the trouble of insurance. This is our field of expertise,too. |
| 8. We will prepare and submit the required documentation for you (Fumigation, Certification of origin, ect.) |
| 9. We keep your corporate information confidential when handling dropshipping. |
| 10. Sea freight services, courier services, and railway services are all included. |
| Freight Value-added Services |
| 1.Picking up goods from different suppliers, consolidating cargo in our warehouse and arranging door-to-door delivery. |
| 2.Inspecting the products and checking the supplier's credentials and qualifications. |
| 3.Providing the export license, navigating customs clearance, and handling relevant insurances. |
| 4.Providing daily shipment tracking reports, with ever-present care to your goods. |
| 5.We value confidentiality. Corporate information such as the true identity of the shipper/consignee is guaranteed to be protected from disclosure to others. |
| 6.We provide just-in-time feedback. Any inquiry from you will receive our prompt responses. |
| 7.We propose logistics solutions featuring multiple routing options, customized services and the competitive pricing. |
| 8.Follow-up services will be provided when goods arrive at the destination port. |
| How to get an accurate freight quotation? The required information is listed as follows: |
| 1. Cargo Description |
| 2. Shipment Volume & Shipment Weight |
| 3. Contact information about your supplier in China |
| 4. Port of Departure & Port of Destination |
| 5. Modes of transportation (Air/Sea/Rail) |
| 6. Shipping Option (FCL/LCL) |
| 7. Detailed address of destination (when using door-to-door delivery services) |
