Complaint
| Q1: What's the warranty ? |
| A: Our warranty is 1 year (from the date our products reach our clients) , If there is any quality problem during warranty time, we will provide spare parts for free and shipping for free we have vedio to show customers how to fix the problem |
| Q2,Are you a factory ? |
| A;Yes. We are factory with 8 years in stage lighting industry and we are ISO9001 manufactuer. |
| Q3,How can I trust you? |
| A: Please kindly check our business license and certificate issued by Bureau Veritas from home page. |
| Q4,How can I get a good quotation? |
| A;Your quantity,your country,your requirement,quantity,shipping way,your package or any other requirement We will quote you our best quotation based on your requirement |
| Q5,How about the delivery time? |
| A;Sample order will be ready in 2-3 days For small order,it will be ready in 7-10 days. For container order, it will be ready in about 20-30 days |
| Q6,How about the shipping way? |
| 1, By door-door express(such as DHL,UPS,TNT,EMS) 2. by air freight(airport to airport) 3. by sea(port-port). 4. By sea (door to door incuding custom clearance and custom duty |
| Q7,How about payment terms? |
| A: We recommend T/T,Western Union, Paypal Paypal is available but takes extra 5% handling charges. |
| Q8,How about the MOQ? |
| A: It depends on the products,sample is available. |
| Q9,How could you guarantee the quality? |
| A: First,we have inspections both for material and production,our QC team will do inspection for each procedure before shipment Second,we have 1 year warranty for all our products,if you have any problem,please help to provide picture or video, we will provide free parts for any quality problem. we have vedio to show clients how to fix the problem. also we provide lifetime after-sale service for our clients. |
| Q10,Where is your factory located? How can I visit there? |
| A,Our factory is located in Guangzhou City, Guangdong Province, about 40 minutes away from Baiyun Airport,welcome to visit! |
| Q11: Dose the unit with any certificate here? |
| A: we have CE. RoHS, CCC, QC for our products |
