Complaint
| Basic Information | |
| Product Name | Tongkat Ali Extract |
| Botanic | Eurycoma Longifolia Jack |
| Name | |
| Plant Part | Tongkat Ali Root |
| Regular Specification | 100:1, 200:1 |
| 0.5%-2% Eurycomanone | |
| Application | Pharmaceuticals raw material |
| Heathcare products | |
| Dietary Supplement | |
| Food ( tongkat ali coffee, tongkat ali tea) | |
| Shelf Life | 2 years |
| SheerHerb High Quality Tongkat Ali | |||
| Product Information | Product Information | ||
| Product Name | Tongkat Ali Extract | Batch No. | TKAEE01-170814 |
| Botanic Name | Eurycoma Longifolia Jack | Manufacture Date | 8/14/2017 |
| Plant Part | Root (Dried, 100% Natural) | Analysis Date | 8/14/2017 |
| Country of Origin | P.R. China | Retest Date | 8/13/2019 |
| Extract Solvent | Water/ Grain Alcohol | Quantity | 300kg |
| Analysis Item | Specification | Result | Test Method |
| Assay or Ratio | NLT 1% Eurycomanone | 1.03% | HPLC |
| Organoleptic properties | |||
| Appearance | Brownish yellow to light yellow powder | Conform specification | Visual |
| Taste/ Odor | Characteristic | Conform specification | Organoleptic |
| Physical properties | |||
| Identification | Positive | Conform specification | HPLC |
| Sieve analysis | 100% pass 80mesh | Conform specification | Mesh screen or equivalent |
| Moisture content | ≤ 5% | 2.01% | Eur.Ph.7.0 [2.8.17] |
| Total ash | ≤ 10% | 8.63% | Eur.Ph. <2.4.16> |
| Bulk density | 40~60 g/100mL | 46g/100mL | Eur.Ph. <2.9.34> |
| Tap density | 60~90g/100mL | 67g/100mL | Eur.Ph. <2.9.34> |
| Chemical control | |||
| As | ≤ 2ppm | < 0.1987ppm | ICP-MS or equivalent |
| Pb | ≤ 3ppm | < 0.1563ppm | ICP-MS or equivalent |
| Cd | ≤ 1ppm | < 0.0149ppm | ICP-MS or equivalent |
| Hg | ≤ 0.1ppm | < 0.0337ppm | ICP-MS or equivalent |
| Solvents Residue | Meet Eur.Ph.7.0 <5.4> | Conform specification | Eur.Ph. <2.4.24> |
| Pesticides Residue | Meet USP Requirements | Conform specification | USP36 <561> |
| Microbiology | |||
| Total plate count | ≤ 10000cfu/g | Conform specification | AOAC or equivalent |
| Yeasts & Molds | ≤ 1000cfu/g | Conform specification | AOAC or equivalent |
| E.Coli | Negative | Conform specification | AOAC or equivalent |
| Salmonella | Negative | Conform specification | AOAC or equivalent |
| 1.Tongkat ali extract can increase libido, enhance sexual performance and treat erectile dysfunction. |
| 2. Tongakt ali root extract can increase muscle mass and strength. |
| 3. Tongkat ali powder can anti-prostatitis, anti-diabetes, treat high blood pressure. |
| 4. Anti-fatigue, promote physical fitness and agility. |
| 5. Anti-cancer, anti-oxidation, anti-rheumatic. |
| Recommended Transportation Selections | ||
| By Air | By Express | By Sea |
| Suitable for >50kg | Suitable for sample order or <50kg | Suitable for > 300kg |
| Fast: 3-7 days | Fast: 3-10 days | Slow: 7-45 days |
| Lower than express cost | High shipping cost | Lowest cost |
| Airport to airport service | Door to door service | Port to port serviceRecommended transportation selections |
| Professional broker needed | Professional broker needed | |
| Q1: Can i get some samples? |
| A: Yes, we can supply the free sample, but the shipping cost be paid by our customers. |
| Q2: How to start orders or make payments? |
| A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union |
| or Paypal or Escrow(Alibaba). |
| Q3: How to confirm the Product Quality before placing orders? |
| A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the |
| samples. You can send us your product specifications and requests,we will manufacture the products according to your requests. |
| Q4:What's your MOQ? |
| A:Our MOQ is 1kg or 10g(Different products have different MOQs). But usually we accept less quantity such as 10g on the condition that sample charge is 100% paid. |
| Q5: How about delivery leadtime? |
| A:Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included) |
| Q6:Is there a discount? |
| A:Different quantity has different discount. |
| Q7: How do you treat quality complaint? |
| A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, |
| we will send you free goods for replacement or refund your loss. |
| Q8: How to contact us ? |
| A:You can chat with us by Trademanager,MSN&Skype Online. You can choose your interested products and send inquiry to us. You can dial our telephone directly, you will get our reply. Send Email to us. |
