Q1. Can I have a sample order for products?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.samples are free, shiping cost is 35usd.
Q2. How about the sample and moq?
A: Low MOQ, 1pc for sample,the shipping cost is 35usd.
Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q4. What guarantee do you offer if there are quality problems?
A: After you receive the goods, within 1-3 days & under the inspection of video, please give us the reference of quality problem product, if confirmed, we will replace it by using the new one, or refund you after we received the problem product.
Q5. What's the delivery time?
A: Goods in stock, 3-7 days after payment.
Production time: about 15-30 days.
Q6: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to finally situation.
Complaint
