Complaint
Q: Are you a manufacturer?
A: Yes, we have our own factory, with good quality, reasonable price, best service.
Q: Do you provide customized service?
A: Sure, we have professional design team, they can provide free design for you.
Q: Can I choose shape and size of wooden crafts?
A: Yes, color can be customized. Shape and size can be customized, price is different, please kindly consult us before placing an order.
Q: What kind of carvings can you provide?
A: Wedding invitation, picture, logo are both available. Please kindly send your design file to us, let us check it for you firstly.
Q: What kind of file do you need to provide for engraving?
A: Best with vector design file, if picture, need high definition picture.
Q: What kind of payment method can you offer?
A: T/T, Western Union, Moneygram, Paypal, Alibaba trade assurance and so on.
Q: What kind of shipping method can you offer?
A: We could offer by express like DHL, TNT, UPS, DPEX, Fedex, Aramex, EMS and so on.
Q: How long is your product time?
A: Within 5-10 working days after receiving payment and details confirmation.
