Complaint
| Item Name | Complete shower room |
| Glass | Transparent tempered glass |
| Packing | Carton |
| Warrenty | 1-3 years as per products |
Detailed Images
Accessories
Packaging & Shipping
(1)Inside:Air Bubble Foam And Plastic Bags.
(2)Outside:5 layer Exporting Carton Box.
(3)Shipping Marks As Per Customer's Request.
| Please contact our after sales service department in time within 30 days after you receive the cargo. | |
Process | Please provide the copy of Sales Contract and describe the problem appeared. |
Problem Confirmation | |
| Slight Problem | Please send the proof to our After Sales Service department and we will reply within two days. |
Serious Problem | |
| A | We will dispach our Quality and Problems Appraisers to make a confirmation. |
| B | Have a nogotiation of the compensation and sign the agreement. |
| C | Our After Sales Department will perform the duties as the agreement. |
FAQ
Q1: Are you a factory or trader?
A: We are a professional manufacturer for Kitchen sinks from 2010.
Q2: How many years quality guarantee for your sink?
A: we provide 5 years quality guarantee for sink.
Q3: What is your MOQ?
A: Our MOQ is 50PCS per item per finish, for the first trial order or some regular products, the quantity can be 50 pcs. Meanwhile,we stock some products in USA, you can also directly buy from us for small quantity if we have stocks overseas.
Q4: Can your factory print our logo/brand on the product?
A: Our factory can laser print customer's logo on the product. Customers need to provide us a logo usage authorization letter to allow us to print customer's logo on the products.
Q5: Can I visit you?
A: Yes. Our factory is in Zhongshan city, Guangdong, China. Welcome to visit our factory, look forward to meeting with you.
Q6: How do you produce PVD Nano sinks?
A: We have PVD equipment in our factory, we can proceed the full PVD Nano process in our factory
Q7: How many colors for your PVD Nano sinks?
A: W have pewter, gunmetal black, rose gold and matte gold color
Q8: What dimension of the kitchen sinks you can provide?
A: Actually we can customize any dimension as per customer requirement.
Q9: How can I get some samples?
A: We can accept small order at the first cooperation and make production once we confirm the sample order. The sample order will include the sample costs and air freight costs.
Q10. What certificate do you have?
A:We have CUPC certificate for North American market and CE for European market.
Q11: What to do if not satisfied with the quality?
A: Quality is our first priority for running our business. We strictly control product quality, and strictly follow up ISO 9001 and S6 system to minimize the defective rate. In case you find out any defective products, pls kindly let us know and provide the relevant pictures/vedio for reference, we will compensate for you and find out the root reason to eliminate the defective factor ultimately.
Q12: Do you have warehouse? How can I buy several products and not big quantity?
A: We have warehouse in USA and stock some of our products there, you can reach our sales person to check what you can buy from us directly, and our warehouse staff can handle the transportation to your warehouse directly.
Q13: What other service you can offer?
1. On time delivery
2. One-stop solution for bath and kitchen products, we help many builders to consolidate products into one container to minimize their cost and win bigger profit
3. 24-hour ready to serve you
4. DDP service available, deliver from our factory directly to your warehouse
