Complaint
1. | Pre sale service |
a. | make technical solution |
b. | send quotation, technical data sheet and drawing |
c. | prepare power transmission plan, testing plan and shipment plan |
2. | In sale service |
a. | supervise the manufacturing schedule totally in accordance with the plan |
b. | send photos to customer during every manufacturing process(hold point) |
c. | inform the customer one week before testing. |
3. | After sale service |
a. | installation and commissioning, training the workers |
b. | quick response within 12 hours any time |
c. | provide 12 months guarantee period normally. |
1. Q: | What is your delivery time ? |
A: | Depend on the type of transformer. |
2. Q: | What is your payment term? |
A: | 30% advance by T/T , 70% before delivery by T/T or L/C or we can discuss about it. |
3. Q: | What kind of standard you follow? |
A: | IEC, ANSI, CSA, GB, etc |
4. Q: | What kind of supporting documentation you can provide normally |
A: | Quotation, outline drawing, manufacturing plan, quality control plan |
5. Q: | What is your normal warranty period? |
A: | 12 months after transformer operation. |
6. Q: | Can u do installation and commission in user's site? |
A: | Yes, we can send our installation team to user's country for service. |
7. Q: | Do you have any experience in this kind of transformer? |
A: | Yes, we can provide reference list for check. |
Our advantages:
Quality Assurance
--From the very beginning, VILLE ensures quality in every step to achieve the best quality.
Experience Sharing
--With more than 30 years' experience in power industry, VILLE brings you an optimized solution.
Global Service
--Wherever you are, VILLE global network will support and provide you with value.
Quick Response
--In response to your needs without delay, VILLE knows the value of your time.
Thanks for choosing VILLE as your reliable partner and please trust both
of us will create a brilliant future!
