Complaint
Production
FAQ
About the samples fee
1. Why do you charge samples fee?
We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers
salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples,
until you say "ok, it is perfect".
2. How much is the samples fee?
The account is up to your samples, if our design,1-2pcs ,it is free, If need do as client design,
the sample fee will be charged as the detail cost..
3. Is the sample fee refunded when the order is placed?
Yes, if your order amount is more than 1000 USD, the sample fee will be refunded to you.
4. How can get the free samples?
When your value of trade reaches 50,000 USD, you will be our VIP customer. And all your samples will be free, meantime the samples time will be much shorter than normal.
5. What is the samples time?
It is 3-7 days according to the different samples. If you want the samples urgently, it can be done within two days.
6. If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
No, once we promise you that we can do it, you will not pay any fees any more.
7. How about the sample freight?
If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.
8. If I don't like the sample when I receive it, can you modify it for you?
Yes, until you say "yes, it is ok".
About the price
1. Do you have a competitive price?
Of course, we have. Have a try, you will know it.
2. How can I get the discount?
The discount is up to your order quantity. Small order will have higher price.
Your rolling order can help you get a bigger discount.
Delivery time, material and Graft will influence the price.
About the quality
1. How do you control the quality?
Our factory has 20 years experiences in rubber hot water bottle manufacture. We know the quality standard and we have owner quality system. We check the products one by one, make sure the quality is good.
2. How can I do if I receive the bad quality goods?
Tell us how many pcs bad goods, sending us the photos, we will refund 2-10 times cost or remake the goods for you.
About the MOQ
What is your MOQ?
As one professional manufactory, 1pc is ok.
Normal : 1000pcs per colour per design to save the cost.
About the delivery Time
1. Usually, it is 30-45 days according to your quantity.
2. Your urgent order is acceptable, 10-30 days is ok.
