Complaint
Changzhou Sino-Pan Electrical Co., Ltd is an export-oriented enterprise. After many years of operation, our enterprise-scale is continuously expanding. It has gradually grown into a group company. At present, our company is mainly engaged in producing automobile bulbs(such are halogen bulbs & automobile LED bulbs/also home LED & commercial LED), motors( Brushless motor/Stepper motor/Synchronous motor ). Meanwhile, we are also designated by many customers as the purchasing and Q/C agent in China.
We provide you with high quality, fast, efficient and cheap service for automobile lighting and motor along with auxiliary electrical appliances. Sino-Pan welcomes your favour with a smile, we will provide you with a variety of satisfactory products and a full range of consulting and services. We firmly believe that cooperation with us will be infinitely better! Strive to create a more powerful tomorrow for customers!
Q1. Can I provide sample orders for your products?
A: Of course, you can check our quality before ordering. If you have any requirements, please contact us.
Q2. What is your delivery time?
A: It depends on the order quantity. Usually, it takes about 3-7 days after receiving the small deposit. Bulk ordering takes 10-20 days.
Q3. Do you have a minimum order quantity requirement? Can you accept mixed goods for FCL orders?
A: We have a low MOQ requirement for 1pc. We prefer you can mix items for FCL order for saving both sides costs..
Q4. How long will it take after placing an order?
A: Depends on the order volume. We will ship most online wholesale orders within 5 days of receiving payment.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q6. How to ensure product quality?
A: Our factory will inspect each item 4 times. At the same time, we have a professional quality control team responsible for checking and controlling all orders from raw materials to finished products.
Q7. What kind of customers and what kind of companies do you work with?
A: We have 20 years of export experience and serve more than 100 customers, such as retailers, wholesalers, and online store owners.
Q8. Which packaging product do you usually use?
A: Usually we provide color box packaging.
Q9. What is your payment method for accepting full payment?
A: Provide a variety of payment methods, including PayPal, Visa, MasterCard, Western Union, and wire transfer.
Q10. Is it possible to put our logo on your product or product packaging?
A: Of course, we have a factory, welcome to customize your brand, LOGO, color, product manual, packaging, etc.
Q11. Why do our customers choose us?
A: Quality control> 99% After-sales service> 99% 100% QC inspection before timely delivery.
Q12: Can you OEM for me?
A: We accept all OEM orders, just contact us and give me your design. We will provide you with a reasonable price and make samples for you as soon as possible.
Q13: What are your payment terms?
A: According to T/T, LC AT SIGHT, 30% deposit in advance, and the balance 70% before shipment.
