Complaint
Customized service:
Except for customized tube color,decoration,if any change or new design of the whole moulds is required,please provide relevant data,our professional team would achieve your satisfaction.
After-sale service:
Hailun factory provides you with 3 years guarantee for tubes.if there's any product problem,pls kindly send detailed pictures,we will do our best to solve it:
For small tube breakage,it can be fixed with pvc/hypalon&glue in the repair kit coming with boats;
For breakage that is beyond your handling ability,Hailun will cover the repair expenses in local maintenance shop;
For serious product problem,the same model will be replaced for you freely.
Q: 1.How about the Delivery time?
A: Lead time since receipt of 30% T/T deposit payment: 45 days.Samples will be prepared within 5 Days.
Q: 2.What kind of payments does jenor support?
A: T/T, L/C ,Western Union, Escrow & Cash are accepted.
Q:3.What's the MOQ?
A;Generally speaking, the MOQ is 1PCS, we can provide you samples for quality inspection.
Q:4.Do you charge for the samples?
A:According to our company policy,we just charge the samples based on EXW price.and we will return the samples fee during the next order.
Q:5.Can you produce according to customers' design?
A: Sure, we are professional maunfacturer, OEM and ODM are both welcome.
Contact Information
Rose Xu
+8613869863848
