Complaint
1. Delivery time
a) For the stock items, we can arrange the shippment within 2~3days after received your payment. For the customized items, we will indicate the delivery time in the quotation list.
2. MOQ&Shipping
a) Full containers by sea
b) Small quantity(>25kg), by air or by LCL or by Express as your requirement
3. Payment term
a) Small quantity recommend West Union
b) Full containers recommend T/T or L/C
4.How is the charge for sample?
Free samples could be offered and pls kindly pay the express charge.
5. Can you give warranty of your products?
Yes, we extend a 100% satifisfaction guarantee on all items. Please feel free to provide timely feedback if you're not satisfied with our Quality and Service. For the overseas orders, if there is a quality problem, please kindly to provide the picturers to show the problem by e-mail. We will provide the replacements to you at our cost according to actual conditions.
6.Can I visit your factory?
Sure, warm welcome. If you have visiting plan, please contact us to make an appointment in advance.
