Complaint
Our factory(Under Norinco Group) is professional research & development production military products as bullet proof vest,ballistic helmet,vehicle armor glass etc.
Every month, we have purchase orders from customers all over the world. The styles of bulk products can meet the requirements of new customers. We will provide samples to new customers according to the price of bulk products, and free samples will be provided as the case may be.
We're owner of one National Laboratory certified by CNAS and ILAC-MRA where the ballistic material and products are tested before and during production period.
Also have test report from an internationally recognized authoritative laboratory(H.P White Laboratory) in the United States.
Packing:can be customized conton size for reduce shipping cost
2 pcs/550*500*180 mm CTN
5 pcs/550*500*300 mm CTN,18-20 kg
Warranty:more than 5 years (60 months) for ballistic material and 1 year for exterior carrier
Several types of your body armor as below for your options based on your requirement
Q1:Can we get the sample for reference?
A1:We are glad to send samples for your inspection if we have the same or similar samples in hand. To new customer, you may need to pay the sample(depends on product's value) and the express costs.When you place the bulk order to us , we will refund you .
And if you want us to make the same sample as you required , which you may need to send us the original sample and the sampling charge, when you place an order of bulk production , we will refund this charge to you.
Q2:How long will be my goods ready for shipment ?
A2:Different specification products with different quantity ordered, the time of delivery is different.
As usual, it will take 7-10 work days.
Q3:Do need to apply Permit to export Military, police and tactical items from China?
A3:Yes. There is strict law and regulation by Chinese government for the exporting of Military , police and tactical items.
Q4: What is your terms of payment?
A4:T/T or Western Union or L/C at sight.
Q5: How to solve the quality problems after sales?
A5:(1) Take photos of the problems and send to us.
(2) Take videos of the problems and send to us.
(3) Send back the defective products to us if necessary.
After we confirm the problems, will give you the answer within 7 days.
Q6: Can we make our logo on the products?
A6: Yes. We can do logo as your requirement as well as your design project.And we also accept custom service.
