FAQ
1,Are you trading company or manufacturer ?
A:WANROOETECH is a Factory-Outlet Platform for excellent manufacturers only!
2,As the shipping period will take long time, how can you make sure the machine won't be broken?
A:Our machine is film wrapped, to make sure the machine can be delivered to our customer smoothly, we will use the steel wire to fix the machine with the container.
3,I am foreign customer, if the product's part is broken, how can get help from you?
A:Some standard configurations you can buy in your local market, such such as SIEMENS Motor.
4,Could i know the process of manufatcuring production after placing the order?
A:Our sales will share video after testing, or take online video when testing machine. Of course, also welcome you to our factory to see machine testing.
5,Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings according to the quantity .
6,Where is your factory located? How can I visit there?
A:Our company is located in ZhangJiaGang City, China, really glad to invite you to come to our office to have a face to face meeting before we build order.
7,We are new buyers, do not know how to buy? Can we use our own freight forwarding?
A:We are a very experienced company, we will provide you with the guidance of security. We have l ong-term freight forwarders partners to ensure delivery goods to various countries for our customers .You can use your freight forwarding.
Our service
1. One year guarantee for whole machine.
2. 24 hours technical support.
3. Our engineers can provide service overseas. The service is free, but the charge of round air-tickets, food and hotel is to the customer's account.
4. After a year, we can instruct you how to maintain the machine, and spare parts are provided with the best price.
5. We also can provide training service which help operators handle the machine well.
Complaint
