| | Questions | Answers |
| 1 | what is the MOQ? | 1*40HQ usually |
| 2 | what is the delivery time | within 45days for first order, 35 days for repeat orders. |
| 3 | what is the payment terms? | 1.T/T: 30% as deposit, balance before shipment |
| 2.L/C:100% L/C irrevercable at sight |
| 3.Negotiable |
| 4 | What is the gurantee of your products? | We offer 2 years for the whole unit and 3 years for main parts. We can send the parts free on condition that there is any breakdown with convincing evidence |
| 5 | what is the packing of the products? | Strong export carton |
| 6 | Can you do our brand? | Yes, we can. |
| 7 | what is the material of the logo | As customer's requirement |
| 8 | Which kind of voltage and frequeency is available | 220V/50HZ& 110V/60Hz 220V/60HZare available, OR others as customer's requirement. |
| 9 | Can you do our country's plug? | Yes,we can |
| 10 | Can you make the printing artworks(such as user manual/packing/rating label) in our language? | Yes we can. |
| 11 | Can you offer CKD/SKD for your products? | Yes, we can do CKD/SKD. |
| 12 | Can we order samples? | Yes, Sample is available |
| 13 | how about your after-sales service? | In general,we will provide 1% spare parts for free together with your bulk products and according to our experience ,they are enough for you. |
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