Complaint
FAQ
Q1: Do you provide the design solution and drawings?
Yes, sure. We can design the systems you need to match different wall systems.
Q2: What is the standard size of your windows and doors?
Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer's dimensions.
Q3: What is your warranty ? What do we do in case of problems?
5 years quality warranty is provided,including frame unfading nor peel-off, hardware and accessories working properly under correct operation.In case of our quality problem, we will provide replacement by international courier.
Q4: What kinds of hardware can you supply ?
Commonly Germany brand,China top brand and Australia brand,and other brands are available.
Q5: What is your MOQ order?
1 piece is accepted. And the price is different according to order quantity
Q6: What is your payment terms?
30% - 50% of total amount by T/T as deposit when confirmed the order and balance paid by T/T before loading container.
Q7: What's the delivery time?
15 days for the standard color and 35 days for the customized. It depends on the details.
Q8: Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for you to install the whole windows/doors on site glazed are recommended for big sized products.
