Complaint
1.Q:What products are you factory manufacturing?
A:We manufacture Generators, Water Pumps & Engines.
2.Q:Where is your factory located? How can I visit there?
A: Our factory is located in Taizhou City, Zhejiang Province, China, about 2 hours train from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
3.Q:What is the material of your products?
A: Only New material can be used for our products.
Materials for Generator: 100% Pure Crankcase, 100% Pure Copper Wire
Materials for Water Pump: 100% Pure Auminium Pump body and Crankcase
4.Q:What is Minimum Order quantity?
A: MOQ 50/100 pieces for different products.
You are welcomed to consult for details.
5.Q:What is the Quality Warranty for the products?
A: Our products are based on 12-18 months quality guarantee according to different grade spare parts since customer received the products.
6.Q: What are the Quality Guarantee Contents?
A: <1>The products will be strictly tested before export;
<2>Non-human damage ,free placecement parts;
<3>We provide on-line technical guide communication through email, telephone, vedio or chatting tools 24 hours a day;
<4>Engineer is availabe to be abroad for after-sale service;
<5>From the internal parts to the outside packing, we not only make standard quality test, but also think ahead for a better solution. Except company QC system, We have achieved EPA CE & SONCAP certificate.
