Complaint
PRODUCT NAME | Kids Electric Car |
CERTIFICATE | EN71-1-2-3, EN62115 |
SUITABLE AGE | 3 -8 years old |
N.W /G.W | 11KG/13KG |
COLOR | Red, White, Blue |
LOAD BRAING | 40KG |
PRODUCT SIZE | 110*65*65cm |
CARTON SIZE | 89*53*37cm |
40HQ GP LOAD | 390pcs |
BATTERY | 6V 4.5A*2 |
MOTOR | 380*2pcs |
SPEED | 3-8KM/H |
CHARGING TIME | 6-8 HOURS |
USAGE TIME | 2-3 HOURS |
Delivery time | 20-30 days after receiving the payment of 30% deposit. |
Payment | -Irrevocable L/C at sight. -30% T/T in advance and 70% balance against copy of B/L. Western Union |
Load port | Tianjin port,Qingdao port ,Ningbo port or customer's request |
Warranty | -Frame Warranty against manufacturer defects, life time -Components Warranty against manufacturing |
Packing | -One set per standard export carton. -85% SKD, 50% SKD and 100% CKD. -According to customer's request. |
Feedback | We sincerely invite you to leave positive feedback to us if you are interested in our products. If you have any questions, please feel free to contact us at any time pos`sible. We will reply as soon as possible. |
After sale | 1.If the package is broken because of the Express, you can complain with them. 2. Man-made damaged, buyers take full responsibility. 3.You may return most new, unused items sold within 7 days after you received the goods for exchange or refund. Pls contact us before you return. Our service representitive will help you and Handle Returns and Refunds Gracefully as a part of our business. |
1. Q: Where is your company located? How can I visit there?
A: Our factory is located in the children products production base of Xingtai City, Hebei Province, China. Welcome to visit our
factory.
2. Q: Can I get sample and how long will it take?
A: Yes. We can provide sample for you to test quality before place order. About 3-7 days sample will be ready.
3. Q: What's the MOQ?
A: For new model MOQ is 1pc. You can contact with me to confirm it.
4. Q: Can I have my own customized products?
A: Yes. It is ok for customized products.Such as color, logo, design, package, carton mark, your language manual etc.
5. Q: Can I mix different models in one container?
A: Yes. Different models can be mixed in one container.
6. Q: What's the delivery time?
A: 3-7 days for stock products.7-21 days for customized order. The exact time according to actual situation.
7. Q: What is the payment terms?
A: T/T, L/C,Western Union, Paypal, Trade Assurance Order on Alibaba.
8. Q: How does your factory carry out quality control?
A: Every parts of our products has its own QC. We will check again before delivery.
9. Q: What certificate do you have?
A: We have CCC, CE (EN71, EN14765), SGS, ISO9001 etc.
10. Q:Warranty time.
A: Usually is 1 year.
