Customer questions & answers:
Q1: Why choose you?
A1: Masivel is specialize in designing, manufacturing, selling, engineering construction and supplying high quality indoor lamps start from 2009. Masivel has highly qualified talents and professional team that help to provide perfect marketing network and good after-sale service to our customers.
Q2: Are you trading company or manufacture?
A2: Masivel Lighting is a factory with 13 years making lamps experience.
Q3: Do you accept sample order?
A3: Yes,samples will be available for customers.
Q4:Could you customize for customers?
A4: Certainly, our factory were experiencend in customizing for different kind of styles lamps, contains many big chandelier for 5-star hotel for customers.
Q5: Do you have R&D(Research and Development Department)?
A5: Yes, our factory have 5 designers and 3 engineers.
Q6: Which certification do you have?
A6: Our factory have CE,UL,SAA,SASO,TUV.
Q7: Does your company attend any Fair?
A7: Our factory attended almost all the lighting Fair(Canton Fair, HK Fair) in China, also attended Germany/India lighting Fair as well.
Q8: What Kind of Delivery Service Can I Choose?
A8: EXW,FOB,L/C at sight.
Q9: How Long Is the Warranty ?
A9: Normally our factory provide 2 years warranty, other requirement could be acceptable as well.
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