Complaint
Q1. Are you a factory?
A.Yes. We are a professional manufacturer specializing manufacturing various kinds of plant pots for 28 years. We enjoy great reputation among our customers not only for competitive price ,qualified product but also for excellent service.
Q2. How can I get a quotation of the plant pots?
A.Leave us message with your purchase requirements and we will reply you within one hour on working time. And you may contact us directly by Trade Manager.
Q3. Do you offer plant pots samples?
A.We are glad to provide plant pots samples for you, while, you're required to pay sample charge and the freight.
Q4. Can you provide OEM service?
A.Yes. Customized color, size, packing and logo are all available. We have decades of OEM experience.
Q5. What about the lead time for bulk production?
A.It will depend on the design and order quantity, normally it will be 20-40 days after the payment. Some of standard items we keep in stock, please check with our salesman about the stock situation first.
Q6.After receipt of goods, how to do if they have any quality problems?
A.1.you should take a picture for quality problem's part.
2.note down the quality problem products quantity.
3.find the quality problem products order no.(PI no.)
Above information and your brief usage description or storage situation(if necessary), then send an e-mail to us, we will
pass your complete information to QC department, and get back to you within 3 working days.
