Complaint
Brief Introduction:
Assembly lines
We have 4 general assembly lines among which we have one of them for each of our product types. The assembly line could extensively help us to make high standard quality products, because assembling is a complicated production procedure, which requires very high level production precision and correction. With the full working stations on the assembly lines, our workers could finish each procedure very carefully and professionally.
Our company has an affiliated factory who produces gearbox and transmission for our power tillers. All our gearbox and transmission parts are made of high strength and density steel, which can bear more strength and power, and thus making the power tiller more durable and more competitive than our competitors.Gearbox and transmission
Diesel engines for our power tillers
We don't assemble diesel engines ourselves, we buy from diesel engine factories in Jiangsu province, most of which are big brands, and this ensures the quality standard of the power source too. The main brands cooperate with us are KAMA, KAIAO, KOOP, YARMAX etc. Our customers could specify the brands of diesel engines to be used on the orders. We will be always watching the quality no matter the brands our customers choose.
Implements
A full series of implements, small and big, are developed for coupling our power tillers for different purposes of customers. This could help farmers and cultivators to realize all kinds of purposes, such as ditching, potato digging, orchard management, weeding, agricultural tools or products transportation etc.
Quality control
We are deeply aware quality is the only factor we could rely on. So we always focus on quality control for the whole procedure of production.
Before production
We produce the key parts so we could control the key parts quality when the spare parts are produced; for the spare parts we buy from our suppliers, we always set up a high quality standard, unqualified spare parts have no opportunity to come to our production lines, furthermore, we do spot inspections for all the purchased spare parts before they are allowed to put into use on our production lines. This could largely reduce the possibility of quality failures.
During production
Packing
We mainly have two patterns of packing, the one is carton + steel frame fixing, the other is plywood box packing. We would like to recommend our customers plywood box packing, because of the following advantages of plywood packing:
1. Solid and reliable;
2. Easy for unloading;
3. Nicer looking outside;
4. Won't transform and damage products inside.
Delivery & Transportation
There are mainly two ways of delivery, by sea and by train.
1. By sea: its route is Chongqing-Shanghai-foreign ports of destination. It is the traditional way of shipping China's goods to other countries of the world. Chongqing has river ports, where the containers will be loaded onto river vessels and then going to Shanghai sea port. This way of delivery cost much less than delivery by train, but takes much longer time, normally double the time of sending by train.
2. By train: Chongqing is connected by the railway of Chongqing-Xinjiang-Europe-called Yuxinou railway, it stretches out from southwest of China Chongqing to Duisburg via Xinjiang to Minsk, Hamburg, Moscow, Ukraine, Hungary, Slovakia, Czech Republic, Tehran, Istanbul and etc. Sending by train, the goods can reach to our customers nearly half of the time sending by sea.
Pre-sale service
After understanding the customers' real need for the products, if necessary, we will recommend to our customers with the most suitable models, and give professional suggestions. This could help our customers understand which models and functions suit him most, and avoid to choose the wrong models.
On-purchase service
After our customers confirm order and make the advance payment, our factory will start production which usually last about 30 days, during which we will communicate with customers and our production department regarding the detailed requirements on the orders, and finally confirm them before they are put into production. At the same time, we will make booking service and arrange with the shipping agent the time of loading containers. And then, we will load the containers.
After-sale service
We are going to offer following after-sale service after the goods are delivered:
1. Prepare required documents for our customers, including bill of lading, certificate of origin, commercial invoice, and packing list.
2. Contact and communicate with shipping agents if modifications of bill of lading is required by our customers.
3. Send the original documents to our customers by air express once we make all of them ready and balance payments are received.
4. Give professional suggestions regarding using, maintaining of the products purchased by our customers, and sometimes we need to guide the users for the first time use.
5. Solve the problems or make constructional suggestions for the problems encounter them by our customers during their use.
6. Receive claims of quality failures from our customers, and communicate with our team of engineers and identify whether they are production defects or not.
7. Send replacement products or spare parts to our customers for the production defects products claimed to us.
Quality certification
Different countries have different requirement for minimum quality standards. If an item meets the minimum quality standard, we say it is qualified, otherwise it is unqualified. How to make qualified products? We use ISO quality management, and quality standard we set up according to customers' need. We have received CE certificates since the very beginning of our export business. CE does not only act as the quality standard of customers from European countries, but also plays a key role when we carry out our production activities. If not specified, we will produce our products based on CE quality standards.
Guarantee
We offer 12-month guarantee for all the products and spare parts we sold to our distributors or business partners since the date of bill of lading, during which our distributors or business partners could submit a claim once any production defects are found during selling or using. Any production defects claimed beyond the 12-month period will be considered giving up the right of guarantee.
Technical Specifications:| Model | HS910DS-4WD / HS910GS-4WD | |
Tiller | Tilling width (mm) | 1560 |
| Tilling depth (mm) | 300~420 | |
| Gear and speeds Front 2F+1R, rear 4F+2R | Gears:Front: -1, 0-, 1, 2; Rear: -1, -2, 0 , 1, 2, 3, 4 | |
| Synchronized gears:-1, 1, 2 | ||
| Starting System | Recoil start / Electric start (20Ah battery) | |
| Wheels | Front 4.00-8, rear 6.00-12 high quality rubber wheel | |
| Blades | 4 pcs * 5 groups dry land blades with side discs | |
Engine | Fuel type | Diesel / Petrol |
| Engine model | Diesel 188FE(12hp) / Petrol 192FE(18hp) | |
| Hour Capacity | >=0.04hm2/(h*m) | |
| Fuel Consumption | <=30kg/hm2 | |
Package | Packing Size (mm) | 1780*750*800 |
| N.W/G.W(kg) | 260/290 | |
| Container Loading Qty.(pcs) | 63 | |
| Others | Warranty | 1 year |
| Certificate | CE | |
