Complaint
In terms of logistics: Our long-term cooperative logistics companies include:DHL,TNT,UPS,FEDEX,EMS AND SO ON.
Q1: Do you provide samples? Is it free or extra?
A1: Yes, we can provide samples free of charge and the customer will pay the freight.
Q2: What if I don't have export experience ?
A2: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep. Any way, we will help you choose the most suitable shipping service.
Q3: How long is your lead time?
A3: If it is in stock, it is usually 5-10 days. Or, if there is no inventory, 15 days, depending on the quantity.
Q4: What are your terms of payment?
A4:30% T/T deposit in advance, 70% T/T balance within 5 days after B/L copy, 100%.Irrevocable L/C at sight, 100% Irrevocable L/C after receive B/L 30-120 days, O/A.
Q5: How is your technical support?
A5: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem
after delivery, we will offer you call anytime.
