Complaint
| Product name | 6.0QT Dutch Oven |
| Material | * Material: 2.5mm pressed aluminium for the pan, S/S for the handle &knob |
| Coating | * Interior Coating:2-layer Colorful diamond ceramic coating * Exterior Coating:High temperate resistant painting |
| Bottom | * Induction bottom,deboss "AR+COOK" logo with description,glass lid with silicone rim |
| Handle/knob | * Sliver color/Copper color/Gold Color handle/knob |
| Size | * 10.23"(Dia)X4.92"(H)/26cm(Dia)X12.5cm(H) |
| Packing | * color sleeve+shippable box/set, 4sets/CARTON * Mail box Size:27.5x15x36.5cm |
| Production Name | 2.5QT/3.5QT Saucepan with lid |
| Material | * 2.5mm pressed aluminium for the pan, S/S for the handle &knob |
| Coating | * Coating:2-layer diamond ceramic coating * High temperate resistant painting |
| Bottom | * Induction bottom,deboss "AR+COOK" logo with description,glass lid with silicone rim |
| Handle/Knob | * Sliver color/Copper color/Gold Color handle/knob |
| Size | * 7.87"(Dia)X3.35"(H)/20cm(Dia)X8.5cm(H) |
| Package | *Packing: color sleeve+shippable box/set, 6sets/CARTON *Mail box Size:22x11x40cm |
| Product Name | 8'' /10" Fry Pan |
| Material | * 2.5mm pressed aluminium for the pan, S/S for the handle |
| Coating | * Interior Coating:2-layer black diamond ceramic coating * Exterior Coating :high temperate resistant painting with matt finish exterior |
| Bottom | * Induction bottom,deboss "AR+COOK" logo with description |
| Handle | * * Sliver color/Copper color/Gold Color handle/knob |
| Size | * Size:8"(Dia)X1.57"(H)/20cm(Dia)X4.0cm(H) |
| Packing | *Packing: color sleeve+shippable box/pc, 4pcs/CARTON *Mail box Size:21x5.5x39.5cm |
| Tips: |
| *Please note that due to the small MOQ, we can only accept returns for quality issues. Kindly provide a video documenting the problem, and we'll promptly resend the product. Shipping costs for replacements will be borne by customers. |
| *Because it is a stock product, it has a brand logo and fixed packaging. |
| *If you own this style cookware set, we can provide OEM and ODM service, please contact us directly! |
1.Q:Are you factory or trading company?What is your Company Size?
A: We are professional kitchenware manufacturing company ,our company was established in 2006,our company occupies 18000 square meters, more than 150 employees.
We have 18 automatic production lines. We still have 6 punching machines, 13 press machines, 4 coating line automation and 2 package production lines.
2.Q:What's your MOQ?
A:Basically,MOQ is 1000sets for cookware sets,and 2000pcs for single one.
3.Q:Can you produce according to customers' design?
A:Sure, we can provide OEM or ODM service, and help customers to design package.
4.Q: How long is your delivery time?
A: Generally 35 days after deposit receipt, it is according to your quantity.
5.Q: Do you provide samples ?
A:Samples can be offered in 7-15 days.The sample fee can be negotiated, but customers need to afford the sample express fee.
6.Q:Where is your main market?
A: we have established business with customer from more than 40 countries, such as EU ,USA , Brazil, Australia, Canada, France,South Korea , United Kingdom, South America,Japan , Indonesia, Colombia, Russia,Vietnam,Philippines,Middle East and so on.
7.Q:What's your payment?
A:Usually,TT,30% deposit,than balance against BL copy or LC.
If you have any questions, Please contact us anytime.We hope to establish and maintain a long-term successful alliance with you in the future.
