Complaint
1.Q: Are you manufacture or trading company?
A: We are 100% manufacturer.We have been specializing in all kinds of fastener since 2018.
2.Q: Where is your factory? Can I visit ?
A: Our company is located in Yangzhou city of Jiangsu province, You are more than welcome to visit us whenever you are available.
3.Q: What is your delivery time?
A: It usually takes about 20-25 work days. We keep some accessories in stock, and assemble them when you place an order, full container in 10-15 days.
4.Q: What is the term of payment?
A: Advance 30% by T/T, and balance will be cleared before delivery.
5.Q: Can I get some samples? And what's the timing?
A: Sure, samples are available, it takes 3-5 days to prepare.
6.Q: Can you produce according to the samples?
A: Yes, OEM ODM OBM are acceptable. We can build the molds by your sample or technical drawings.
7.Q: What's the Minimum quantity of an order?
A: About 50-500 pieces, it depends on different caster products. Different models can be mixed in one order.
8.Q How about quality control in your factory?
A: Quality is our culture, we believe quality is the soul of an enterprise, 100% inspection before shipment.
9.Q: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
