Complaint
Q1: I knew nothing about this machine, what kind of machine i should choose?
Very easy to choose. Just tell us what you want to do by using CNC laser machine, then let us give you perfect solutions and suggestions.
Q2: When I got this machine, but I don't know how to use it. What should I do?
We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.
Q3: If some problems happen to this machine during warranty period, what should I do?
We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Q4: Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information
1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2)Your materials.
Metal/Acrylic/plywood/MDF?
3)You want to engrave or cut?
If cut, could you tell me your cutting thickness? Because different cutting thickness need different laser tube power and laser power supplier.
