Complaint
| Q1. what is your company major products? A:All kinds solar controller,single phase and three phase pure sine wave inverter ,solar battery, solar panel,solar generator,solar power system. Q2: What is the MOQ ? Can I take samiples before formal order? A: Our MOQ is 50pcs for each. Welcome take sample order to test our quality,mixed samples are acceptable too. Q3: How long is your delivery time ? A: Generally it is 3-5 days if the goods are in stock. Mass production time needs 1- 2 weeks base on the quantity you need. Q4: What is your terms of payment ? A: Small order you can pay by western union, PayPal or 100% T/T in advance Big order can pay by30% T/T as deposit,balance 70% pay by T/T before shipment. L/C also acceptable. Q5:How do you ship the goods and how long does it take to arrive ? A:we usually ship the samples and small orders by DHL, UPS,TNT,FEDEX, it usually takes 3-5daays to arrive.The big order usually shipped by air or by sea,by air also very fast need only 5-7 days to arrive. By sea will need more long time, need about one or two months,this depend on the country you are. Q6:Is it able to print my logo on the goods ? A: Yes .But if you need print your logo on the goods, we will have MOQ, more information please contact our sales. Q7: How to deal with the defective goods ? A:firstly ,our warranty time is 18 months, our products are produced in strict quality control systemand the defective rate will be less than0.5%.Secondly,during the guarantee period,we will send newgoods with new orders for small quantity.For defective batch products, we will repair them andresend them to you or we can discuss solutions. |
