Complaint
1. Free replacement of torque wrench component and new product if it's demaged or broken because of supplier's responsibility.
2. We promise 12 months warranty time after delivery.
3. Online guidence of operation, reparing, setting when clients need help.
4. Help to explore the local market with contracted dealer.
5. When it beyond warranty time, we still provide free companents and technical support.
6. Total engineering solution with complex hydraulic tools combined action.
Baier Hydraulic Power (Wuhan) Co. Ltd was established in 2009. As a high-technology enterprise, the company has been keenly focused on integrating research, development, production, sale and service of hydraulic torque wrench, hydraulic cylinders, hydraulic nut cutter, hydraulic pullers, hydraulic pumps, electric wrench and so on. We own a modern production plant of 3, 000 square meters, this incorporates an internationally advanced hydraulic tools production facility, material processing line, tools assembly line, and other packaging equipment facilities.
We mainly deal in five categories of products: Bolting tools, hydraulic lifting tools, hydraulic pulling tools, flange tools and power pack. Bolting tools include: Square drive hydraulic torque wrench, Hexagon hydraulic torque wrench, electric torque wrench, rechargeable torque wrench, cordless impact wrench, bolt tension er, nut cutter, socket and etc. Hydraulic lifting tools include: Double acting jacks, single acting jacks, hollow jacks, big tonnage jacks. Hydraulic pulling tools include: Hydraulic pullers. Power pack include electrical pump and air pump and hydraulic hand pump. Flange tools include: Flange separator, flange adjusting tools. Of these products, the hydraulic torque wrench, electric wrench and hydraulic jacks have been developed are the first products in the industry, and have obtained national invention patents.
After the development of more than 10 years, Baier's R&D and production capacity of science and technology have reached the highest level in the industry, also has successfully passed many performance thresholds to gain CE certification, ISO14001 and ISO9001 certifications. The company has obtained many invention patents as well.
Baier's products are sold to thousands of institutions in mainland China and exported to more than 50 countries worldwide, including Europe, south-east Asia, Middle East and South America. Except for own brand, the company has also become the basis for more and more OEM in the high-end market.
Baier Hydraulic Power (Wuhan) Co., Ltd, will always adhere to the enterprise values of excellence, sustainability and resource sharing, take establishing brand credibility as its lofty mission, We also welcome OEM and ODM orders. Whether selecting a current product from our catalog or seeking engineering assistance for your application, you can talk to us about your sourcing requirements.
1. Q: What after-sales service do you provide?
R: All the products we sell enjoy 12-month warranty and lifetime after-sales service. The professional after-sales team provides installation and use guidance, free repair or replacement of parts during the warranty period. Provide customers with complete engineering solutions and transportation solutions, and if necessary, remote video conferences can be conducted to solve any after-sales problems.
2. Q: Do you have local agents or service outlets?
R: Up to now, our products are mainly sold to Germany, the United States, Italy, Australia, South Korea, the United Arab Emirates, Peru and other countries, and we have distributors in the above countries. The company plans to set up service centers in Australia, Germany, and the United Arab Emirates in 2023. In addition, there are no agents in other countries and regions, please contact our company for cooperation!
3. Q: How long does it take to deliver the product?
R: We mainly focus on our own brand products, most of which are in stock, and usually can be shipped within 5-10 working days after the order is placed; for customized or out-of-stock products, the delivery time is about 20-30 days.
4. Q: Can you deliver to our local area?
R: Yes, we can provide you with door-to-door logistics services. According to your needs, you can choose different logistics transportation solutions such as railway transportation, road transportation, sea transportation, air transportation, express delivery and multimodal transportation.
5. Q: What is your payment terms?
R: Usually we only accept T/T at sight payment, and L/C at sight payment can also be accepted under special circumstances. Spot products are generally shipped after receiving 100% of the full payment; customized products are prepaid with a 30%-50% deposit, and the balance must be settled before delivery. The specific payment terms can be determined through negotiation between the two parties.
