Complaint
Wenzhou Mwellpack Machinery Co., Ltd. accepted the audit of SGS factory inspectors and recently obtained the SGS factory qualification verification certificate and factory main product certification certificate. SGS, the full name of Swiss General Notary Company, was founded in 1878. It is currently the largest and oldest private third-party multinational company in the world engaged in product quality control and technical appraisal. SGS is recognized as the global benchmark for high standards of professionalism, quality and integrity and is unanimously recognized by buyers around the world.
The company has passed the SGS factory inspection and will help foreign customers understand whether the factory's wages, working hours, occupational health, safety environment and productivity are in compliance with local regulations and customers' own standards, including human rights and social responsibility factory inspections, production and quality factory inspections, Environmental audits and other aspects provide authoritative third-party testing reports, thereby increasing buyers' trust in the company and improving competitiveness. (Marketing Department)
1.1 After receiving the delivery notification email from the PM, the production supervisor confirms that the relevant information is correct and issues the delivery notification;
1.2 After receiving the delivery notice from the production supervisor and confirming the packaging requirements, the production person in charge will conduct factory quality inspection of the equipment simultaneously:
1.3 After the equipment passes the quality inspection, the production personnel will classify, pack and pack the equipment, and issue a material details list corresponding to the parts/loose materials (the material details must include the number of packaged pieces and details of each material), and use eye-catching colors for valuable items. Package:
1.4 Quality inspection of dismantled materials: 1. Whether the packaging and marking of materials are reasonable: 2. Whether the materials are damaged: 3. Check the material details to confirm whether there are any missing materials: After passing the quality inspection, take photos for documentation:
1.5 Production, quality and equipment debugging FAE parties must sign and confirm on the material details list (no FAE personnel and equipment can be ignored): At the same time, the PM who owns the equipment must email the relevant personnel to ship the equipment information (the information includes but is not limited to equipment material details, delivery orders , photos and equipment arrival time, etc.):
1.6 Production management arranges logistics and delivery: the equipment belongs to the PM and arranges the receiving personnel in advance.
2.1 The equipment arrives at the buyer's factory, and the buyer's receiving personnel receive the equipment;
2.2 Count and check the number of packing boxes, check whether the packing boxes are damaged, have water ingress, etc.: Any abnormality must be recorded, take pictures and send feedback to relevant personnel of our company (production management, quality, PM, mechanical and electrical, etc.) via email: no abnormality/abnormality After the processing is completed, unpacking is performed;
2.3 The buyer's receiving personnel conduct unpacking inspection, check the actual material quantity against the material detailed list, detect whether the materials are damaged, etc., and output the corresponding unpacking inspection form: any abnormalities must be recorded, and at the same time, take pictures and send feedback to the relevant personnel via email Personnel (production management, quality, PM, electromechanical, etc.): If there are no exceptions/after the exception handling is completed, the equipment will be assembled and debugged. At the same time, the material list (with the counted quantity attached)-signature confirmation version and other emails will be sent to the relevant personnel (production management) , quality, PM, electromechanical, etc.) file
Note: After an abnormality occurs during the receipt of goods, the abnormal feedback must be timely and effective - the day of receipt and delivery/the day of unpacking
Wenzhou Mwellpack Machinery Co., Ltd was founded in 2014. The existing factory area is 4000 square meters. It has a professional team specializing in production of packing machine, slitting machine ,paper tube machine etc ,product for nine years. It's a scientific and technological enterprise integrating scientific research, design, manufacturing, sales and service.
The leading products are packing machine, slitting rewinding machine , sticker die cutting machine , paper tube machine and product etc . During the past a few years, our company has accumulated rich production experience from practice and continuously promoted the scientific and technological innovation of products. It has developed from a single packing machine supplier into a mainstream supplier of full packing machine production lines. Our company has formed complete sales network and complete after-sales service system in China. The products sell well in many provinces, cities and regions in China and are exported to Europe, America, the Middle East, Southeast Asia and other countries.
Our company is committed to the quality policy of "survival by quality, development by innovation and satisfying customers by service" and resolutely implements the IS09001 international quality management system standard. With the tenet of "customer satisfaction", we abide by the promise, seek long-term cooperation with the majority of colleagues and make efforts to promote common development.
Wenzhou Mwellpack Machinery Co., Ltd. is the source factory and has the advantages of the source factory.
First, our company has a cost advantage. Our factory starts production directly from raw materials, avoiding the processing and transportation costs of intermediate links, so it can reduce production costs and improve competitiveness.
Second point, our company can control quality. Our factory conducts strict quality control on raw materials to ensure stable and reliable quality of the products produced.
The third point is high flexibility. Our factory adjusts plans in a timely manner according to market demand, produces products that meet market demand, and improves market response speed.
The fourth point is environmental protection advantages. Our factory implements effective resource utilization and waste treatment of raw materials to reduce environmental pollution
The fifth point is technical advantages. Our factory masters advanced production technology and processes to improve production efficiency and product quality.
Mwellpack Machinery after-sales service includes
1 Training service: Provide customers with equipment operation training to ensure that customers can use the machine correctly and safely.
2. Maintenance support: Provide regular equipment maintenance services to ensure the normal operation of the equipment and reduce the possibility of failure.
3. Spare parts supply: Provide original spare parts and timely spare parts supply services to ensure that customers can quickly repair equipment problems.
4. Remote technical support: Provide timely technical support to customers through remote channels such as telephone networks to solve problems in the use of equipment.
5. On-site service: Quickly respond to customers' on-site service requests and provide professional technicians for troubleshooting and repair.
6. Upgrade services: Provide corresponding services to customers when equipment is upgraded or updated to ensure that they always use the latest technologies and functions.
Q1: How to find a machine suitable for my product?
Tell us about your product details and requirements.
1. What kind of product you would like to produce ?
2. Requirement details
3. You requirement for the machines . Q2: Is engineer available to serve oversea?
Q2:Do you also offer the material product and spare parts ?
Yes, we can offer you the material product and spare parts .
Q3:How long of the warranty period?
Whole machine 2 year. In warranty period, We will send the part free to replace the one that is broken
Q4: Is engineer available to serve oversea?
Yes, but the travel fee is responsible by you.
In order to save your cost, we will send you a video of full details machine installation and assist you till the end.
Q5. How can we make sure about the machine quality after place the order?
Before delivery, we will send you the pictures and videos for you to check the machine quality.
And also you can arrange for quality checking by yourself or by your contacts in China.
Q6. We are afraid you won't send us the machine after we send you the money?
We have our business license and certificate. And it is available for us to use trade assurance service,guarantee your money, and guarantee your machine's on-time delivery and machine quality.
Q7. Can you explain me the whole transaction process?
1.Sign the Contact
2.Arrange 30% deposit to our factory
3.Factory arrange production
4.Testing & detecting the machine before shipping
5.Inspected by customer or third agency through online or site test.
6.Arrange the balance payment before shipment.
Q8 Where is your address ?
Our factory stay Building C-27 , Shangwang Street Ruian City , Wenzhou City, Zhejiang Province China. Our nearest air port is Wenzhou Longwan International Air Port . The nearest train station is Ruian station . If you can not order to ruian. The Second trains Station is Wenzhou Nan station.Wenzhou City is 600KM from Shanghai City .It is one hour by air and 4 hour by fast train .
Wenzhou City is 1250KM from CANTON City .It is TWO hour by air and 10 hour by fast train .
