Q: How long is the delivery time? A: Product in stock, it takes 3-5 business days. Or it is 7-10 days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples? Is it free or extra? A: We provide samples for free but shipping cost not include.
Q:How to deal with defect products? A: If have any defect for our quality problems, please show us the pics and videos ,we will compensate new free one in your next order.
Q: What's the Lead time? A: 1-3 working days for samples, 3-7 working days for bulk order. Custom paper box packaging will take around 7 working days after we confirm the final design.
Q: Can I have my logo on Cartridge/battery/disposable pen/syringe? What's the process? A: Sure, we do support private lable on all products and packagings as well. 1) Send us your LOGO file in PDF or AI 2) Tell us the detail location of product you wanna put the LOGO on 3) We'll make the mock up for you to reference 4) Sample making 5) Confirm sample and start bulk production
Q: What's the process of custom packaging? A: 1) Choose and confirm the packaging type 2) We'll create a dimension template 3) Provide the template to you here to fill the design (Or you just provide us design file and we'll work it out) 4) We'll provide mock-up 5) Arrange pre-production sample making 6) Start bulk production after get your confirmation for sample